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Asserting Yourself At Work: EBook Edition

Constance ZIMMERMAN & Richard A. LUECKE

Asserting Yourself At Work: EBook Edition by Constance ZIMMERMAN & Richard A. LUECKETechniques for managing others while maintaining mutual respect. Asserting Yourself at Work provides business professionals with the communication tools and psychological foundation they need to perform more assertively on the job. Designed for front-line managers, supervisors, team leaders, team members, employees, and life-long learners, this course promotes the use of direct, inclusive communication as a powerful tool for achieving targeted goals and building lasting relationships. Asserting Yourself at Work teaches students the skills they need to behave and communicate more assertively-and...
2012 / 10 / 14
$39.95

£32.01
€36.45
Ca$53.89
Au$53.79
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First Line Supervision: EBook Edition

Charles M. CADWELL

First Line Supervision: EBook Edition by Charles M. CADWELLJoin the thousands of supervisors who have stepped up to their new roles with this self-study classic. Join the thousands of supervisors who have learned the ropes with this classic book on mastering supervisory skills. Completely revised and updated, First-Line Supervision, Fifth Edition gives you all the confidence and know-how you need to achieve and maintain supervisory success in the contemporary workplace. Filled with expert information on all the basics of the job-from managing time and stress to motivating and counseling employees- First-Line Supervision, Fifth Edition is light on business-school...
2014 / 3 / 7
$39.95

£32.01
€36.45
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A Manager's Guide to Human Behavior: EBook Edition

Matthew REIS

A Manager's Guide to Human Behavior: EBook Edition by Matthew REISUnderstanding how and why employees behave as they do is a critical skill for managers in every organization. Managers are responsible for ensuring that the organization's mission and strategic goals are enacted, so it is of the utmost importance they know how motivate and engage employees. This updated and revised edition of A Manager's Guide to Human Behavior will prepare managers to better understand, motivate, and focus the energies of individual employees and the collective energy of their work teams. Building on the content in the fourth edition, this updated course reexamines key theories...
2012 / 10 / 14
$39.95

£32.01
€36.45
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Successful Negotiating: EBook Edition

Grant MAYBERRY

Successful Negotiating: EBook Edition by Grant MAYBERRYHow to achieve positive outcomes using planning and conversational techniques. Very few of us are born negotiators. However, Successful Negotiating can teach you the art of win/win negotiation. You'll get a firm grasp of the negotiating tricks and techniques the pros use. Learn everything from prenegotiation planning to the use of seemingly unimportant details like seating arrangements and meeting site selection to influence the results of negotiations. You will learn how to: • Sway an opponent with timing and association techniques • Identify an opponent's real but often hidden...
2013 / 4 / 24
$39.95

£32.01
€36.45
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Presentation Success: How to Plan, Prepare, and Deliver Effective Presentations - EBook Edition

Janis Fischer CHAN

Presentation Success: How to Plan, Prepare, and Deliver Effective Presentations - EBook Edition by Janis Fischer CHANWhat does it take to impress an audience? No more boring presentations! Presentation Success gives you what it takes to succeed-spectacularly-when you stand up to impress an audience. Packed with easy-to-use worksheets, strategies, and tips, this book delivers success. It helps you overcome "presentation fear" and makes it easy to plan, prepare, and deliver the kind of presentations that make people sit up and take notice. You'll discover the best ways to prepare your opening, write smooth transitions, plan your Q&A session, and troubleshoot potential problem areas. You'll learn how to use body...
2013 / 5 / 22
$39.95

£32.01
€36.45
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How To Sharpen Your Business Writing Skills: EBook Edition

Nan LEVINSON

How To Sharpen Your Business Writing Skills: EBook Edition by Nan LEVINSONAn opportunity to update writing skills and excel in today's e-writing environment. Packed with practical advice attuned to current business writing and presentation challenges, this book features special strategies to speed online research and guidelines for creating safe and savvy e-mail. Through interactive, self-directed exercises, you'll acquire the techniques that professional writers use to research, draft, compose, and edit their work. Examples and checklists will keep you on track as you practice writing better letters, memos, proposals, reports, and e-mail (with its own rules and etiquette)....
2013 / 6 / 8
$39.95

£32.01
€36.45
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How To Be a Great Call Center Representative: EBook Edition

Robert W. Lucas

How To Be a Great Call Center Representative: EBook Edition by Robert W. LucasGive your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and self-assessments, the course presents specific, practical strategies for improving listening skills, building trust with customers,...
2013 / 7 / 3
$39.95

£32.01
€36.45
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Au$53.79
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Making Teams Work: EBook Edition

Donna DEEPROSE

Making Teams Work: EBook Edition by Donna DEEPROSESuccessfully achieve business objectives through the use of teams. Why work in teams? Simply put, PERFORMANCE! Teams vastly outperform the combined output of individuals in traditional work settings. But high performance teams require planning, accountability, and commitment. This book gives you the tools you need to build a case for teaming in your organization, set performance goals, and continually measure team effectiveness. You'll learn how to identify and foster the characteristics of successful teams, define responsibilities for team members, and overcome common obstacles to high performance....
2013 / 7 / 6
$39.95

£32.01
€36.45
Ca$53.89
Au$53.79
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Successful Project Management: EBook Edition

Larry RICHMAN

Successful Project Management: EBook Edition by Larry RICHMAN Successful Project Management, Third Edition, covers the fundamentals of project management, focusing on practical skills you can apply immediately to complete projects on time, on budget, and on target! This book teaches you how to use proven strategies in large or small projects to clarify the objectives, avoid serious errors of omission, and eliminate costly mistakes. Gain the skills to: • Set measurable project objectives and create a practical plan to achieve them. • Manage the time, cost, and scope of the project. • Lead the project team and manage relationships effectively...
2012 / 10 / 13
$39.95

£32.01
€36.45
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Becoming a Manager: EBook Edition

Perry MCINTOSH & Richard A. LUECKE

Becoming a Manager: EBook Edition by Perry MCINTOSH & Richard A. LUECKEThe role of the new manager demands a new mindset, new activities, and new relationships with people throughout the organization. Becoming a Manager guides the first-time manager through these and other challenges. Part One, Making the Transition, explores how to make the critical shift from individual contributor to manager; what it takes to build a successful partnership with your boss; and the key elements of managing time, which is every manager's scarcest commodity. Part Two, Developing Your Management Skills, examines how to use influence and persuasion to manage without formal authority;...
2012 / 10 / 14
$39.95

£32.01
€36.45
Ca$53.89
Au$53.79
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Best Practice Workplace Negotiations: EBook Edition

Richard A. Luecke

Best Practice Workplace Negotiations: EBook Edition by Richard A. LueckeBest Practice Workplace Negotiations offers a systematic approach to developing negotiating skills. It serves as an introduction to current best practices in negotiation that can be applied across a broad range of business situations. This up-to-the-minute course covers win-win vs. win-lose negotiations; the BATNA concept (best alternative to a negotiated agreement-what every negotiator should have in his mind before entering into any negotiation); walk-away price, or reserve point; negotiation as a logical set of process steps-preparation, initial moves, application of tactics, and post-deal...
2012 / 10 / 14
$39.95

£32.01
€36.45
Ca$53.89
Au$53.79
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Interpersonal Communication Skills in the Workplace: EBook Edition

Perry MCINTOSH & Richard A. LUECKE

Interpersonal Communication Skills in the Workplace: EBook Edition by Perry MCINTOSH & Richard A. LUECKEEffective communication is an important element of success for every organization, leader, manager, supervisor, and employee. Good communication skills are a prerequisite for advancement in most fields and are key to exercising influence both within and beyond the work group. This edition retains the subject matter strengths of the previous version and augments them with content that reflects new understandings of interpersonal communications, new communication technologies, and new organizational practices that include wider spans of management control, greater employee empowerment, geographically...
2012 / 11 / 25
$39.95

£32.01
€36.45
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How To Build High-Performance Teams: EBook Edition

Donald H. WEISS

How To Build High-Performance Teams: EBook Edition by Donald H. WEISSHere's a step-by-step process to recruit, empower and lead teams. How to Build High-Performance Teams focuses on the how-to keys of team-building-from recruiting the right team members to truly empowering them with authority and responsibility for their decisions and performance. You'll understand how to build trust, confidence, and group work skills, balancing and fine-tuning the team process as you go. You'll learn how to: • Build and manage teams that live up to their promise of higher productivity and greater problem-solving ability • Maximize team productivity by encouraging...
2013 / 4 / 20
$39.95

£32.01
€36.45
Ca$53.89
Au$53.79
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Grammar and Proofreading Course: EBook Edition

Pam HELLING

Grammar and Proofreading Course: EBook Edition by Pam HELLINGPositive, practical techniques for achieving a more professional writing style. Here are the "how to" keys of writing-from putting the first words on paper to the final polishing and proofreading. Readers will learn how to edit their writing for improved clarity, cut excess words, use transitional phrases, recognize and correct run-on sentences and overcome procrastination and impulsive writing. Readers will learn how to: • Identify the key components of any well-written business document • Cut excess words and phrases from your writing • Use transitional words and phrases...
2013 / 4 / 22
$39.95

£32.01
€36.45
Ca$53.89
Au$53.79
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Fundamentals of Business Writing: EBook Edition

Joseph MANCUSO & Yvonne V. CHABRIER

Fundamentals of Business Writing: EBook Edition by Joseph MANCUSO & Yvonne V. CHABRIERA ground-breaking approach to writing with a greater focus on planning and revising documents. When you complete this book, you will know how to write with clarity and style, so your ideas come across clearly and quickly. You'll become a sharp-eyed critic, constantly spurring yourself to do better. Best of all, you'll learn by doing-by building and evaluating your own business letter. You'll discover how to avoid writer's block by making writing a process with a beginning, middle, and end. You will learn how to: • Sharpen your competitive edge through good, clear writing • Make sure...
2013 / 4 / 23
$39.95

£32.01
€36.45
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Au$53.79
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What Managers Do: EBook Edition

William R. ALLEN & Harold L. GILMORE

What Managers Do: EBook Edition by William R. ALLEN & Harold L. GILMORETechniques for better planning, organizing, directing, staffing and controlling. What Managers Do, Fourth Edition breaks your job as a manager down into its components-planning, organizing, staffing, directing, and controlling. As a result, you'll be able to start every day with a sense of organization and control you never had before. You'll see how everything you do fits into your overall role as a manager. This insight gives you a firmer grasp of the task at hand, making it easier to delegate effectively, motivate successfully, use time efficiently, and increase productivity substantially....
2013 / 4 / 25
$39.95

£32.01
€36.45
Ca$53.89
Au$53.79
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Practical Problem-Solving Skills in the Workplace: EBook Edition

Judith Combes Taylor PhD & Rebekah Lashman & Pamela Helling

Practical Problem-Solving Skills in the Workplace: EBook Edition by Judith Combes Taylor PhD & Rebekah Lashman & Pamela HellingProblem-solving skills to identify and resolve work-related problems and improve job performance. With the increasing emphasis on initiative in the workplace, it's essential to know how to recognize, define, and analyze problems and then develop workable solutions to correct them. This book provides all the skills needed to achieve this, including a problem-solving tree. Readers will learn how to: • Evaluate your own problem-solving strengths and weaknesses • Use problem-solving skills to identify and resolve work-related problems and improve your job performance • Track the...
2013 / 4 / 25
$19.95

£15.99
€18.20
Ca$26.91
Au$26.86
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Interpersonal Negotiations: EBook Edition

Len LERITZ

Interpersonal Negotiations: EBook Edition by Len LERITZFinally...a negotiation framework that encourages a positive outcome for both parties. This book takes the "win/win" concept a step further to make negotiating a more gratifying experience-even if you don't get exactly what you want. Interpersonal Negotiations: Breaking Down the Barriers builds on mutual understanding and respect for each other's needs and provides a proven framework for fulfilling them. You'll discover the secrets that can help turn an adversary into an advocate. You will learn how to: • Ensure a safe, fair, and effective negotiation process • Direct the negotiation...
2013 / 4 / 26
$39.95

£32.01
€36.45
Ca$53.89
Au$53.79
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How To Be An Effective Facilitator: EBook Edition

Charles M. CADWELL

How To Be An Effective Facilitator: EBook Edition by Charles M. CADWELLHow to keep a person or team on track and work well with diverse personalities. By definition, a facilitator is a person who makes things easy. But if you sometimes find the role to be tough-mainly because you're a manager, not a professional facilitator-this targeted book provides all the help you need. It teaches you the skills needed to keep a person, group, or team on track, and it shows you how to work well with diverse personalities. Designed for general managers whose time is at a premium, the book presents a six-step process and tools that you can apply in any situation-whether you're...
2013 / 5 / 8
$39.95

£32.01
€36.45
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Au$53.79
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Successful Interviewing: Techniques for Hiring, Coaching, and Performance Management Meetings - EBook Edition

Diane Arthur

Successful Interviewing: Techniques for Hiring, Coaching, and Performance Management Meetings - EBook Edition by Diane ArthurThe skills needed to conduct all types of business interviews and ensure legal compliance. Here is the book that can turn non-interviewers into good interviewers-and good interviewers into great interviewers. Whether you're a general manager or human resources specialist, the fact is that you do some interviewing (formally or informally) virtually every day. This book will help you sharpen such skills as open-ended questioning, active listening, and reading body language-all essential in a variety of management situations. You'll learn to apply these techniques to 12 types of business interviews,...
2013 / 6 / 9
$39.95

£32.01
€36.45
Ca$53.89
Au$53.79
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06/26/2017
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