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Publisher: Amacom Books

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The First-Time Manager's Guide to Team Building

Gary. S. Topchik

The First-Time Manager's Guide to Team Building by Gary. S. TopchikNot only a fresh take on a topic always of great importance to managers - but also an extension of the successful brand built by "The First-Time Manager" (5th Ed: 0814408214, AMACOM, Mar. '05) which has sold 25,000 copies to date in the newly revised 5th edition and a total of 225,000 copies net in all editions. It is written in an engaging, conversational style, making it easy for managers to quickly and easily pick up useful new techniques. It is packed with activities and assessments for both the manager and team members. Team building is one of a new manager's most critical tasks - and this...
2010 / 3 / 3
$15.00

£11.78
€13.73
Ca$20.79
Au$20.56
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Grand Illusion, The: Love, Lies and My Life With Styx

Chuck Panozzo & Michele Skettino

Grand Illusion, The: Love, Lies and My Life With Styx by Chuck Panozzo & Michele SkettinoChuck's personal website receives thousands of hits and he receives tremendous fan support from around-the-world. Though books and movies on rock groups abound, there are not yet any published books on either STYX or Chuck Panozzo. His is an illuminating story, written by Chuck (one of the two original founders of one of the longest lasting arena bands in the history of rock 'n' roll), and co-author and professional journalist, Michel Skettino. After 25 years of continual success in the music industry, STYX remains an enormously successful rock band, touring the world every year for the last...
2010 / 2 / 26
$24.95

£19.60
€22.84
Ca$34.58
Au$34.20
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Comes the Darkness, Comes the Light: A Memoir of Cutting, Healing and Hope

Vanessa Vega

Comes the Darkness, Comes the Light: A Memoir of Cutting, Healing and Hope by Vanessa VegaNot that many books are out there. This is only one other "memoir." (Possibly more coming out before this one.) This one combines her descriptions of the illness with descriptions of her therapy. It goes into why she does it and how she is able to heal herself. It provides support from Bettie Young, PhD.
2010 / 2 / 26
$21.95

£17.24
€20.09
Ca$30.42
Au$30.09
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Award Winning Customer Service: 101 Ways to Guarantee Great Performance

Renee Evenson

Award Winning Customer Service: 101 Ways to Guarantee Great Performance by Renee EvensonThis book provides fast, proven advice for busy managers and business owners with little time to search for solutions. Filled with 101 effective tips in all, plus additional tools, encouraging quotes, and unique "When this happens, try this" sections, it contains powerful advice on crucial customer service management topics, including: planning and goal setting; coaching and development; leadership; effective communication and feedback; preparing for change; continual learning; motivational and problem-solving meetings; conflict resolution; and follow-up and staying on top of the game. The ability...
2010 / 3 / 16
$17.95

£14.10
€16.43
Ca$24.88
Au$24.61
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Communications Skills for Project Managers

Michael Campbell

Communications Skills for Project Managers by Michael CampbellAccording to the Project Management Institute, over 80 percent of a project manager's job is communication-yet most project management books hardly discuss it. Communications Skills for Project Managers provides practical advice and strategies for ensurin
2012 / 5 / 14
$4.95

£3.89
€4.53
Ca$6.86
Au$6.79
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Raising Freethinkers: A Practical Guide for Parenting Beyond Belief

Dale MCGOWAN

Raising Freethinkers: A Practical Guide for Parenting Beyond Belief by Dale MCGOWANPraised by Newsweek as "a compelling read" and Library Journal as "accessible and down-to-earth," Dale McGowan's Parenting Beyond Belief offered freethinking parents everywhere a compassionate introduction to raising caring, ethical children without religious guidance. Now, for the more than 40 million people in the United States who identify themselves as nonreligious, Raising Freethinkers offers solutions to the unique challenges secular parents face and provides specific answers to common questions, as well as over 100 activities for both parents and their children. This book covers every...
2012 / 5 / 27
$9.95

£7.82
€9.11
Ca$13.79
Au$13.64
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It Gets Easier! . . . And Other Lies We Tell New Mothers: A Fun, Practical Guide to Becoming a Mom

Claudine Wolk

It Gets Easier! . . . And Other Lies We Tell New Mothers: A Fun, Practical Guide to Becoming a Mom by Claudine Wolk
2009 / 7 / 3
$4.95

£3.89
€4.53
Ca$6.86
Au$6.79
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The eBay Marketing Bible: Everything You Need to Know to Reach More Customers and Maximize Your Profits

Cliff Ennico

The eBay Marketing Bible: Everything You Need to Know to Reach More Customers and Maximize Your Profits by Cliff Ennico
2009 / 7 / 3
$22.00

£17.28
€20.14
Ca$30.49
Au$30.16
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The Time Trap: The Classic Book on Time Management

Alec Mackenzie

The Time Trap: The Classic Book on Time Management by Alec Mackenzie
2009 / 7 / 3
$3.95

£3.10
€3.62
Ca$5.47
Au$5.41
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How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work

Richard S. Gallagher

How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work by Richard S. Gallagher
2009 / 7 / 3
$3.95

£3.10
€3.62
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101 Activities for Delivering Knock Your Socks Off Service

Performance Associates Research & Ann Thomas & Jill Applegate

101 Activities for Delivering Knock Your Socks Off Service by Performance Associates Research & Ann Thomas & Jill ApplegateTodayÂ's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the best-selling Knock Your Socks Off Service series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to help meet their customersÂ' needs. Taking the unique position of seeing things from the customerÂ's perspective, this collection of fun and enlightening exercises teaches customer service managers...
2009 / 8 / 28
$19.95

£15.67
€18.26
Ca$27.65
Au$27.35
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Simple Lessons in Selling the Way Your Customers Buys

Michael Wilkinson & Richard Smith & Tierah Chorba

Simple Lessons in Selling the Way Your Customers Buys by Michael Wilkinson & Richard Smith & Tierah ChorbaMost sales professionals spend all their time and energy trying to perfect their own style of selling. Yet they fail to recognize that buyers all have their own individual Â"buying stylesÂ"...and when sellers learn how to adapt their own methods to best suit each buying style, they can dramatically increase their success rate. Presented as a Â"learning adventure,Â" Buying Styles begins with a fictional situation in which a salesperson has just lost a major sale...and decides to find out why. Readers are then brought along on an interactive lesson that shows them how to: • recognize the...
2009 / 8 / 28
$4.95

£3.89
€4.53
Ca$6.86
Au$6.79
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Understanding What They Think, What They Feel, and What Keeps Them Coming Back

William J. Cusick

Understanding What They Think, What They Feel, and What Keeps Them Coming Back by William J. CusickAs many businesses are discovering, customer behavior doesnÂ't always make sense. That really shouldnÂ't be surprising. As recent studies have shown, people tend to base their decisions on more subconscious, emotional desires than on rational, practical choices. WhatÂ's more, customers arenÂ't able to tell you accurately why they do what they do. Combining recent research findings with real-world examples from his consulting practice on customer experience, William J. Cusick examines how the subconscious part of the brain drives the decisions and behavior of every customer on a daily basis...
2009 / 8 / 28
$24.95

£19.60
€22.84
Ca$34.58
Au$34.20
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How to Plan and Implement Sustainable IT Solutions

Lawrence Webber & Michael Wallace

How to Plan and Implement Sustainable IT Solutions by Lawrence Webber & Michael WallaceWith todayÂ's electronic systems consuming massive amounts of energy, and improper disposal of old equipment threatening to release dangerous toxicity into the atmosphere, any company whose IT department isnÂ't actively working to shrink its carbon footprint isnÂ't just hurting the environment...it is also probably wasting money. Green Tech provides readers with practical, easily implemented strategies for sustainable computing, showing them how to: • build a business case to influence their organization's green strategy • reduce costs and improve equipment utilization while maintaining...
2009 / 8 / 28
$9.95

£7.82
€9.11
Ca$13.79
Au$13.64
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How to Lead, Motivate, and Stay Ahead of the Game

William Miller

How to Lead, Motivate, and Stay Ahead of the Game by William MillerTodayÂ's sales managers have to be quicker than ever, being more proactive about hiring the best performers and retaining them, multi-tasking, and managing complex sales processes in order to close more and more deals. This book provides readers with a proven method for managing the sales process as well as the salespeople. Packed with specific, field-tested techniques, ProActive Sales Management shows sales managers how to: • motivate a sales team • get their sales team to prospect and qualify • create a proactive sales culture • effectively coach and counsel up and down the...
2009 / 8 / 28
$12.95

£10.17
€11.86
Ca$17.95
Au$17.75
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True Greatness: Mastering the Inner Game of Business Success

Kevin Elko & Bill Beausay

True Greatness: Mastering the Inner Game of Business Success by Kevin Elko & Bill BeausayHow do you measure greatness? Whereas "excellence" is about becoming the best you can be at one particular thing, greatness moves you past routine success and onto a new plateau where your achievements are more meaningful and satisfying. It is a deliberate act of finding the best in yourself and making choices from a different mindset. It's a way of seeing a special kind of "more" in your life. And while achieving greatness inevitably leads to profit and phenomenal success in business, it's also-surprise!-a profoundly satisfying way to live. This revelatory book contains a powerful step-by-step...
2009 / 9 / 1
$21.95

£17.24
€20.09
Ca$30.42
Au$30.09
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The Facility Management Handbook

David G. Cotts & Kathy O. Roper & Richard P. Payant

The Facility Management Handbook by David G. Cotts & Kathy O. Roper & Richard P. PayantBased on best practices and proven research, The Facility Management Handbook has long been the go-to resource for professionals in the field. Extensively updated for the realities of today's workplace, the third edition provides readers with the tools and guidance they need to wipe out inefficiency and create a productive facility that integrates people, place, and process. Covering a broad range of topics from space planning and maintenance to benchmarking and outsourcing, readers will gain practical insight into how they can: • design, construct and maintain facilities using sustainable...
2009 / 9 / 1
$79.95

£62.81
€73.19
Ca$110.81
Au$109.59
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The Trouble with HR: An Insider's Guide to Finding and Keeping the Best Talent

Johnny C. Taylor & Gary M. Stern

The Trouble with HR: An Insider's Guide to Finding and Keeping the Best Talent by Johnny C. Taylor & Gary M. SternA 2006 study by IOMA found that companies with effective talent management practices retain employees for longer time periods and outperform industry averages by 22 percent. But most HR departments are still using the same old cookie-cutter approach to finding new hires. This book offers a revolutionary new approach to attracting and hanging onto the best and brightest talent, providing real-world strategies for: • identifying and evaluating prospective employees • deciding who will develop and progress into the management ranks • fitting the person's skills to the job •...
2009 / 9 / 1
$14.95

£11.74
€13.69
Ca$20.72
Au$20.49
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The Busy Manager's Guide to Delegation

Richard A. Luecke & Perry McIntosh

The Busy Manager's Guide to Delegation by Richard A. Luecke & Perry McIntoshDelegation amounts to a lot more than just passing work off onto subordinates. When handled correctly, it gives managers a chance to  strengthen their departments by developing the skills and organizational competencies of their people. Filled with quick tips, exercises, self-assessments, and practical worksheets, this book presents an easy-to-master five-step process for effective delegation. Readers will learn how to: • determine which task to delegate • identify the right person for the job • assign the task • monitor progress and provide feedback • and evaluate...
2009 / 9 / 1
$2.95

£2.32
€2.70
Ca$4.09
Au$4.04
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Fundamentals of Enterprise Risk Management: How Top Companies Assess Risk, Manage Exposure, and Seize Opportunity

John J. Hampton

Fundamentals of Enterprise Risk Management: How Top Companies Assess Risk, Manage Exposure, and Seize Opportunity by John J. HamptonUsing examples from companies such as Home Depot, Airbus, Boeing, and Nokia, Fundamentals of Enterprise Risk Management takes a fresh look at one of the hottest topics in business today. Showing readers in charge of monitoring operational exposures in corporations, nonprofit organizations, and government agencies how they can best determine and balance opportunities against the possibilities of loss, this book provides clear strategies to help readers: • recognize both internal and external exposures • understand important concepts such as risk mapping and risk identification •...
2009 / 9 / 1
$49.95

£39.24
€45.73
Ca$69.23
Au$68.47
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05/22/2017
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