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Assessing Service Quality: Satisfying the Expectations of Library Customers, Third Edition

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| £49.03 | €56.78 | Ca$81.74 | Au$80.33
by Peter Hernon & Ellen Altman
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Assessing Service Quality: Satisfying the Expectations of Library Customers, Third Edition by Peter Hernon & Ellen Altman

This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.


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Ebook Details
Pages: 232
Size: 10.5 MB
Publisher: ALA Editions
Date published:   2015
ISBN: 9780838913109 (EPUB)

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Nonfiction > Language Arts & Disciplines > Library & Information Science

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03/28/2017
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