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Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines

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by Adam Toporek
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Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines by Adam Toporek

On the front lines of customer service, every day presents new and unexpected challenges-and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Be Your Customer's Hero answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve.

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Ebook Details
Pages: 256
Size: 614 KB
Publisher: Amacom
Date published:   2015
ISBN: 9780814449066 (DRM-EPUB)

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This product is listed in the following categories:

Nonfiction > Business & Economics
Nonfiction > Business & Economics > Customer Service

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