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Building Better Public Services: A Guide for Practitioners and Students

$8.99
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by Tony Dean
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Building Better Public Services: A Guide for Practitioners and Students by Tony Dean

for decades, public service organizations have been under constant and growing pressure from citizens and stakeholders to provide more integrated, effective and accountable programs and services. Governments are beginning to acknowledge that they can't own every issue and increasingly look to collaboration, networking and consultation at many levels as they design and develop polices, programs and service delivery mechanisms. Building Better Public Services explores the challenges facing public services in the 21st century, including the need for systemic cultural change, enhanced governance, evidence-informed policy and program design, and shared approaches to service delivery. Based on case studies and interviews, supplemented by first person experience, Building Better Public Services will take you inside the world of public services in Canada and the United Kingdom to explore capacity building successes and lessons learned. The book offers insights into innovations that will inform public servants as they work to improve services for citizens and gives directional advice and observations on the importance of public services leadership, an area rarely explored in business leadership literature.

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Ebook Details
Size: 2.3 MB
Publisher: FriesenPress
Date published:   2015
ISBN: 9781460269749 (DRM-PDF)

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This product is listed in the following categories:

Nonfiction > Political Science > Public Policy
Nonfiction > Study Aids > Civil Service
Nonfiction > Education > Leadership

This author has products in the following categories:

Nonfiction > Health & Fitness > Diets
Nonfiction > Political Science > Public Policy
Nonfiction > Study Aids > Civil Service
Nonfiction > Education > Leadership

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05/27/2017
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