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    Avid Reader: A Life by Robert Gottlieb    The Black Sea Region: Cooperation and Security Building: Cooperation and Security Building by Oleksandr Pavliuk & Ivanna Klympush-Tsintsadze    Aviation Pioneers of Canada 7-Book Bundle: Brace for Impact / Air Canada / and 5 more by Peter Pigott    Your New Energy: The Energy Revolution by Jeremy W. Gorman    Becoming Bestsellers: John Grisham and Danielle Steel (Sample from Chapter 2 of THE BESTSELLER CODE) by Jodie Archer & Matthew L. Jockers    What They'll Never Tell You About the Music Business, Third Edition: The Complete Guide for Musicians, Songwriters, Producers, M by Peter M. Thall    Powerhouse: The Untold Story of Hollywood's Creative Artists Agency by James Andrew Miller    Global Place Branding Campaigns across Cities, Regions, and Nations by Ahmet Bayraktar    Successful Local Broadcast Sales by Paul Weyland    Seoul Man: A Memoir of Cars, Culture, Crisis, and Unexpected Hilarity Inside a Korean Corporate Titan by Frank Ahrens    Glow Kids: How Screen Addiction Is Hijacking Our Kids-and How to Break the Trance by Nicholas Kardaras    Intelligent Analysis of Multimedia Information by Siddhartha Bhattacharyya    Fiscal Management in Resource-Rich Countries: Essentials for Economists, Public Finance Professionals, and Policy Makers by Rolando Ossowski & Havard Halland    The Food Lover's Handbook by Mark Price    New Venture Formations in United States Manufacturing: The Role of Industry Environments by Thomas J. Dean    The Communication Scarcity in Agriculture by Jessica Eise & Whitney Hodde    Tourism Destination Evolution by Patrick Brouder    Globalized Arts: The Entertainment Economy and Cultural Identity by J. P. Singh    Grinding It Out: The Making of McDonald's by Ray Kroc    Management Science in Hospitality and Tourism: Theory, Practice, and Applications by Muzaffer Uysal    The Changing Role of Unions: New Forms of Representation: New Forms of Representation by Phanindra V. Wunnava    The Intentional Entrepreneur: Bringing Technology and Engineering to the Real New Economy: Bringing Technology and Engineering t by David L. Bodde    Inland Waterway Transport: Challenges and prospects by Bart Wiegmans    Protest and Resistance in the Tourist City by Claire Colomb    Indian Pharmaceutical Industry in The Era of Globalization by Dr. Madhur M. Mahajan    Industrialisation and Territorial Development A Case Study of Gujarat by Dr. Shankar Jha & Dr. Dinkar nayak    The 21st Century Meeting and Event Technologies: Powerful Tools for Better Planning, Marketing, and Evaluation by Seungwon "Shawn" Lee & Dessislava Boshnakova & Joe Goldblatt    Global Dynamics in Travel, Tourism, and Hospitality by Nikolaos Pappas    Tourism Imaginaries at the Disciplinary Crossroads: Place, Practice, Media by Maria Gravari-Barbas    Making Global Value Chains Work for Development by Daria Taglioni & Deborah Winkler    The Quest for Utopia: Jewish Political Ideas and Institutions Through the Ages: Jewish Political Ideas and Institutions Through by Zvi Y. Gitelman    Global Bioethanol: Evolution, Risks, and Uncertainties by Sergio Luiz Monteiro Salles-Filho & Luis Augusto Barbosa Cortez    Work and Family: Latin American and Caribbean Women in Search of a New Balance by Laura Chioda & Verd    The International Nickel Trade by Simon Clow    Planning for Coexistence? Recognizing Indigenous rights through land-use planning in Canada and Australia by Libby Porter & Janice Barry    Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Third Edition by Mark Graban    One World Health: An Overview of Global Health by Lord Nigel Crisp    Optimizing Your Capacity to Care: A Systems Approach to Hospital and Population Health Management by MPHM Pierce Story    Medical Informatics: An Executive Primer, Third Edition by Kenneth K. Ong    Geek Doctor: Life as Healthcare CIO by John D. Halamka    A Study Guide for the Operator Certificate of Professional Competence (CPC) in Road Freight: A Complete Self-study Course for OC by Clive Pidgeon    Plunkett's Real Estate & Construction Industry Almanac 2016 by Jack W. Plunkett    Strategic Management of Sustainable Manufacturing Operations by Rameshwar Dubey    Food Science, Production, and Engineering in Contemporary Economies by Andrei Jean-Vasile    Food Tourism and Regional Development: Networks, products and trajectories by C. Michael Hall    Critical Event Studies by Karl Spracklen & Ian R. Lamond    Breaking Rockefeller: The Incredible Story of the Ambitious Rivals Who Toppled an Oil Empire by Peter B. Doran    Human Resource Management in Hospitality Environment by Jerald Chesser    What Happened to the Car Industry? by Ian Porter    The United States of Beer: A Freewheeling History of the All-American Drink by Dane Huckelbridge

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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way: Delivering World-Class Customer Experience

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way: Delivering World-Class Customer Experience by Joseph Michelli

Why are Mercedes-Benz customers so loyal and passionate?  Because the people at Mercedes-Benz are Driven to Delight

In his previous bestsellers--The Starbucks Experience, The New Gold Standard, and Prescription for Excellence--Joseph Michelli revealed customer experience practices and strategies of beloved businesses. Now, in this timely new book, he shares the greatest customer-driven insights behind one of the most iconic brand names in the world: Mercedes-Benz USA.

DRIVEN TO DELIGHT reveals:

  • How Mercedes-Benz USA launched a multi-year program to elevate their customer experience--even though...
Joseph Michelli25 Nov 2015$28.00

£21.76
€25.21
Ca$36.65
Au$37.50
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Telehealth in Rural Hospitals: Lessons Learned from Pennsylvania

Telehealth in Rural Hospitals: Lessons Learned from Pennsylvania by CJ Rhoads

Improving the quality of healthcare, while increasing accessibility and lowering costs, is a complex dilemma facing rural communities around the world. The Center for Rural Pennsylvania believed that telehealth, the use of electronic information and telecommunications technologies to support long-distance clinical healthcare was a viable solution so it recently provided grants to conduct a thorough investigation into the factors involved.

Telehealth in Rural Hospitals: Lessons Learned from Pennsylvania
reports the outcome of this year-long investigation. Illustrating telehealth implementations...

CJ Rhoads24 Nov 2015$79.95

£62.13
€71.99
Ca$104.66
Au$107.07
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Mapping the Path to 21st Century Healthcare: The Ten Transitions Workbook

Mapping the Path to 21st Century Healthcare: The Ten Transitions Workbook by Scott Goodwin

The author's previous book, Transition to 21st Century Healthcare: A Guide for Leaders and Quality Professionals, provides a high-level view of American healthcare as transitioning through a period of industrialization, breaking down the fading structures of 20th century healthcare, and paving the way for 21st century healthcare.

Mapping the Path to 21st Century Healthcare: The Ten Transitions Workbook offers a review of the fundamentals of the transitional structure presented in the first book, but shifts its focus from concepts to practical application, beginning with an industrialization evaluation...

Scott Goodwin24 Nov 2015$49.95

£38.82
€44.98
Ca$65.39
Au$66.89
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It's My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture

It's My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture by Dee Ann TurnerBusinesses are built by growing relationships with customers. Culture is created by the stories those relationships tell. Two of the most important differentiators of a business are its talent and its culture. Talent energized by a compelling culture will drive organizational success and provide innovative growth opportunities for both the business and the individual.

Based on her more than thirty years at Chick-fil-A, most of which have been spent as Vice President, Corporate Talent, Dee Ann Turner shares how Chick-fil-A has built a devoted talent and fan base that spans generations. It's My...

Dee Ann Turner23 Nov 2015$9.99

£7.76
€9.00
Ca$13.08
Au$13.38
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Plunkett's Banking, Mortgages & Credit Industry Almanac 2016

Plunkett's Banking, Mortgages & Credit Industry Almanac 2016 by Jack W. PlunkettThe lending industry is comprised of a wide variety of sectors, such as banking, credit cards, mortgages, leasing and consumer finance. Many of these sectors have interconnections and synergies. In addition, a large number of related services and technologies have a major influence on the lending and credit business. Meanwhile, international acquisitions are shaping up the globalized banking industry of the future. This carefully-researched book is a banking, credit and mortgages market research and business intelligence tool-everything you need to know about the business of banking, credit...
Jack W. Plunkett23 Nov 2015$349.99

£271.99
€315.15
Ca$458.16
Au$468.69
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Telehealth and Mobile Health

Telehealth and Mobile Health by Halit Eren

The E-Medicine, E-Health, M-Health, Telemedicine, and Telehealth Handbook provides extensive coverage of modern telecommunication in the medical industry, from sensors on and within the body to electronic medical records and beyond.

Telehealth and Mobile Health is the second volume of this handbook. Featuring chapters written by leading experts and researchers in their respective fields, this volume:

  • Discusses telesurgery, medical robotics, and image guidance as well as telenursing and remote patient care
  • Describes the implementation of networks, data management, record management, and effective...
Halit Eren23 Nov 2015$199.95

£155.39
€180.05
Ca$261.75
Au$267.77
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Telemedicine and Electronic Medicine

Telemedicine and Electronic Medicine by Halit Eren

The E-Medicine, E-Health, M-Health, Telemedicine, and Telehealth Handbook provides extensive coverage of modern telecommunication in the medical industry, from sensors on and within the body to electronic medical records and beyond.

Telemedicine and Electronic Medicine is the first volume of this handbook. Featuring chapters written by leading experts and researchers in their respective fields, this volume:

  • Describes the integration of-and interactions between-modern eMedicine, telemedicine, eHealth, and telehealth practices
  • Explains how medical information flows through wireless technologies...
Halit Eren23 Nov 2015$199.95

£155.39
€180.05
Ca$261.75
Au$267.77
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Marketing Destinations and Venues for Conferences, Conventions and Business Events

Marketing Destinations and Venues for Conferences, Conventions and Business Events by Tony Rogers & Rob Davidson

Marketing Destinations and Venues for Conferences, Conventions and Business Events introduces students to key areas of marketing and promotion that are essential if destinations are to compete successfully in the rapidly expanding global business event sector. It achieves this by looking at issues surrounding business event marketing, strategic planning, destination and venue selling strategies and future challenges.

The 2nd Edition has also been updated to include:

  • New content on: destination marketing organisations' and venues' use of technology, use and impact of social media, sponsorship...
Tony Rogers &
Rob Davidson
22 Nov 2015$59.95

£46.59
€53.98
Ca$78.48
Au$80.28
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Vintage Hair Styles of the 1940s: A Practical Guide

Vintage Hair Styles of the 1940s: A Practical Guide by Bethany Jane DaviesThe 1940s were exciting times for women, heralding new looks and, crucially, new hair styles. Vintage Hair Styles of the 1940s provides a complete guide to those hair styles. It takes a step-by-step approach to demonstrate how to achieve the styles for yourself or for your clients at home, in a salon or in the studio. More than thirty of the most common styles of the decade are illustrated with over 1,000 colour photographs and diagrams. It also charts the history of 1940s hair fashion and provides guidance on how best to achieve vintage looks for those wishing to re-enact, model or wear the...
Bethany Jane Davies21 Nov 2015$29.17

£22.67
€26.27
Ca$38.19
Au$39.06
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Events in the City: Using public spaces as event venues

Events in the City: Using public spaces as event venues by Andrew Smith

Cities are staging more events than ever. Within this macro-trend, there is another less acknowledged trend: more events are being staged in public spaces. Some events have always been staged in parks, streets and squares, but in recent years organisers have tried to bring events out of traditional venues and into prominent urban spaces. This is favoured by organisers seeking more memorable and more spectacular events, but also by authorities who want to animate urban space and make it more visible.

This book will explore, account for and illustrate these trends. Most importantly, it will outline...

Andrew Smith20 Nov 2015$54.95

£42.70
€49.48
Ca$71.93
Au$73.59
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Success In the Food Catering Business

Success In the Food Catering Business by Vincent GabrielThis book marks the fact that food catering has gone mainstream. At one time associated with organizers of seminars and conferences as a means of bonding the attendees of the event or to provide convenience so that each person who attended did not have to look for his own food. The food catering business is very closely connected with the industrial economic development of the Asian economies that underwent transformation in the late 1940's and continues up to today. The food provided at the seminars were arranged in three groups. A coffee break was held in the morning with a range of light...
Vincent Gabriel20 Nov 2015$5.90

£4.59
€5.31
Ca$7.72
Au$7.90
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Heritage Cuisines: Traditions, identities and tourism

Heritage Cuisines: Traditions, identities and tourism by Dallen J. Timothy

Food is one of the most fundamental elements of culture and a significant marker of regional and ethnic identity. It encompasses many other elements of cultural heritage beyond the physical ingredients required for its production. These include folklore, religion, language, familial bonds, social structures, environmental determinism, celebrations and ceremonies, landscapes, culinary routes, smells, and tastes, to name but a few. However, despite all that is known about foodways and cuisine from hospitality, gastronomical, supply chain and agricultural perspectives, there still remains a dearth...

Dallen J. Timothy20 Nov 2015$54.95

£42.70
€49.48
Ca$71.93
Au$73.59
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The Routledge Companion to Network Industries

The Routledge Companion to Network Industries by Matthias Finger

In recent decades, network industries around the world have gone through periods of de- and re-regulation. With vast amounts of sometimes conflicting research carried out into specific network industries, the time has come for a critical over-arching assessment of this entire industry in order to provide a platform of understanding to aid future research and practice.

This comprehensive resource provides an orientation for academics, policy makers and managers as to the main economic, regulatory and commercial challenges in the network industries. The book is split into sections covering market,...

Matthias Finger20 Nov 2015$225.00

£174.86
€202.60
Ca$294.54
Au$301.31
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Reinventing Dell: The Innovation Imperative

Reinventing Dell: The Innovation Imperative by Heather Simmons

“Knowing that an asteroid is going to hit the earth is not really useful if you are not planning to launch missiles to knock it out of the sky. You have to work massively overtime on the belief that innovation or massive change is going to happen.” ??" Tom Martin, former VP of marketing

Dell was once listed by Fortune as the most admired company in the world, and held the #1 market share in personal computing. Between 1991 and 1999, Dell??s stock price outperformed that of its next closest competitor by a factor of 20 times - only to lose 70 percent of its value by 2009. Reinventing Dell...

Heather Simmons16 Nov 2015$9.99

£7.76
€9.00
Ca$13.08
Au$13.38
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Dick Kinzel: Roller Coaster King of Cedar Point Amusement Point

Dick Kinzel: Roller Coaster King of Cedar Point Amusement Point by Tim O'Brien

Roller coasters took Dick Kinzel slowly to the top and a $1.24 billion acquisition ultimately lead to his direst years. During his 39-year career (25 as president and CEO) with Cedar Point and Cedar Fair parks, he built the world's first 200, 300, and 400-foot tall roller coasters. He is responsible for adding more than 35 multi-million dollar scream machines to the company's 11 amusement parks. It was he who delivered the first shot in the coaster wars of the 1990s when he built the Magnum XL-200, the first to top the 200-foot barrier. .

He brought big, edgy and expensive coasters to Cedar Point...

Tim O'Brien16 Nov 2015$14.99

£11.65
€13.50
Ca$19.62
Au$20.07
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An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage

An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage by Thomas H. Lee MD

The best strategies in healthcare begin with empathy

Revolutionary advances in medical knowledge have caused doctors to become so focused on their narrow fields of expertise that they often overlook the simplest fact of all: their patients are suffering. This suffering goes beyond physical pain. It includes the fear, uncertainty, anxiety, confusion, mistrust, and waiting that so often characterize modern healthcare.

One of healthcare's most acclaimed thought leaders, Dr. Thomas H. Lee shows that world-class medical treatment and compassionate care are not mutually exclusive. In An Epidemic of...

Thomas H. Lee MD15 Nov 2015$28.00

£21.76
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Biomedical Informatics: An Introduction to Information Systems and Software in Medicine and Health

Biomedical Informatics: An Introduction to Information Systems and Software in Medicine and Health by David J. Lubliner

Medical informatics lies at the intersection of computer science and medicine, and understanding critical aspects of both fields provides for more proficient practitioners. Biomedical Informatics: An Introduction to Information Systems and Software in Medicine and Health supplies a cohesive narrative of the multidisciplinary concepts linking the field.

This complete medical informatics textbook begins by reviewing the IT aspects of informatics, including systems architecture, electronic health records, interoperability, privacy and security, cloud computing, mobile healthcare, imaging, data capture,...

David J. Lubliner15 Nov 2015$99.95

£77.67
€90.00
Ca$130.84
Au$133.85
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Tourism and the Anthropocene

Tourism and the Anthropocene by Martin GrenThis book brings the field of tourism into dialogue with what is captured under the varied notions of the Anthropocene. It explores issues and challenges which the Anthropocene may pose for tourism, and it offers significant insights into how it might reframe conceptual and empirical undertakings in tourism research. Furthermore, through the lens of the Anthropocene this book also spurs thinking of the role of tourism in relation to sustainable development, planetary boundaries, ethics (and what is framed as geo-ethics) and refocused tourism theory to make sense of tourism's earthly entanglements...
Martin Gren14 Nov 2015$54.95

£42.70
€49.48
Ca$71.93
Au$73.59
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Lean Six Sigma: International Standards and Global Guidelines, Second Edition

Lean Six Sigma: International Standards and Global Guidelines, Second Edition by Terra Vanzant Stern PhD

A hybrid methodology, Lean Six Sigma (LSS) is designed to accommodate global challenges and constraints by capitalizing on Six Sigma and Lean Thinking. LSS incorporates best practices from programs such as the International Organization for Standardization (ISO), Capability Maturity Model, and Total Quality Management.

International Lean Six Sigma practitioners must understand the dynamics of LSS, along with its cultural aspects and regulations. Lean Six Sigma: International Standards and Global Guidelines, Second Edition provides this understanding.

The book assumes that the overall goal of operational...

Terra Vanzant Stern PhD14 Nov 2015$39.95

£31.05
€35.97
Ca$52.30
Au$53.50
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Fashion Logistics: Insights into the Fashion Retail Supply Chain

Fashion Logistics: Insights into the Fashion Retail Supply Chain by John Fernie & David B. GrantFashion Logistics examines the principles and practices behind responsible fashion retailing and cost-effective supply chain management in the fashion industry.
John Fernie &
David B. Grant
14 Nov 2015$60.00

£46.63
€54.03
Ca$78.54
Au$80.35
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Displaying 201 to 220 (of 1867 products) Pages: <  ... 11  12  13  14  15 ...  > 
08/25/2016
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