ebooks and download videos Search All  Title  Author 
Home / Nonfiction / Education / Leadership

Changed Mind, Changed Heart

| £11.43 | €13.24 | Ca$19.06 | Au$18.73
by Merium Leveret
What is this?DRM-EPUB | by download   add to wish list
Changed Mind, Changed Heart by Merium Leveret

A 2014 study by Bain & Company found that of 362 companies, 80 percent of management teams felt they delivered a better customer experience than rivals, but only 8 percent of customers agreed. Is your organization among those experiencing a decrease in customer service? In Changed Mind, Changed Heart: A Servant-Leadership Coaching Model, Dr. Merium R. Leverett provides a model of servant-leadership coaching that works to change the culture of the organization from one of organization-focused to customer-focused. We live in a world of hustle and bustle, everyone trying to get to one place or another and always in a hurry. In the process, we tend to push people through, coming across as only concerned about our needs. Changed Mind, Changed Heart: A Servant-Leadership Coaching Model offers a solution of how to put people first once again, through a three-stage modal of servant-leadership coaching that focuses on change. The three stages are: change mind-set, develop leadership, and change culture. When we put the term service back into servant-leadership, we focus more on leadership that serves the needs of the people and thereby become better servant leaders.

To view this DRM protected ebook on your desktop or laptop you will need to have Adobe Digital Editions installed. It is a free software. We also strongly recommend that you sign up for an AdobeID at the Adobe website. For more details please see FAQ 1&2. To view this ebook on an iPhone, iPad or Android mobile device you will need the Adobe Digital Editions app, or BlueFire Reader or Txtr app. These are free, too. For more details see this article.

SHARE  Share by Email  Share on Facebook  Share on Twitter  Share on Linked In  Share on Delicious
or call in the US toll free 1-888-866-9150 product ID: 839335

Ebook Details
Size: 1.7 MB
Publisher: Tate Publishing
Date published:   2016
ISBN: 9781682935774 (DRM-EPUB)

DRM Settings
Copying:not allowed
Printing:not allowed
Read Aloud:  not allowed

Territory Restrictions
This ebook will only be sold to customers with a billing address in:
Canada, United Kingdom, United States

This product is listed in the following category:

Nonfiction > Education > Leadership

If you find anything wrong with this product listing, perhaps the description is wrong, the author is incorrect, or it is listed in the wrong category, then please contact us. We will promptly address your feedback.

Submit 5 page SummaryWhat is this?

© 2017