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Common Sense Customer Service: Improve Your Job Skills & Provide a Great Customer Experience

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by Victoria Wells
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Common Sense Customer Service: Improve Your Job Skills & Provide a Great Customer Experience by Victoria Wells

A must-have to add to your customer service training program. Great for large or small companies. Non-threatening, chatty style - easy to read, easy to absorb. Victoria Wells talks from a wealth of customer service experiences in a non-threatening, chatty, common sense style that most people will find an easy read. Every manager should not only give a copy of this book to each of their customer service reps, the should have a copy for themselves, too. The Extra Chapter that is targeted specifically at managers includes some valuable insights.

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Ebook Details
Pages: 68
Size: 2.9 MB
Publisher: Biz Hub
Date published:   2013
ISBN: 2370007678662 (DRM-EPUB)

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This product is listed in the following category:

Nonfiction > Business & Economics > Customer Service

This author has products in the following categories:

Nonfiction > Business & Economics > Reference
Nonfiction > Business & Economics > Customer Service

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12/09/2016
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