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Continual Service Improvement Manager: Careers in IT service management

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by David Whapples
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Continual Service Improvement Manager: Careers in IT service management by David Whapples

The role of a continual service improvement (CSI) manager is to align IT services to changing business needs and to identify areas for improvement. This practical book gives an introduction to the role, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks.

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Ebook Details
Pages: 128
Size: 2.6 MB
Publisher: BCS, The Chartered Institute for IT
Date published:   2015
ISBN: 9781780172262 (DRM-EPUB)

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This product is listed in the following categories:

Nonfiction > Computers
Nonfiction > Business & Economics > Careers
Nonfiction > Business & Economics > Information Management

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