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Creating a Customer-Focused Help Desk: How to Win and Keep Your Customers

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by Andrew Hon FBCI EIoSCM Hiles
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Creating a Customer-Focused Help Desk: How to Win and Keep Your Customers by Andrew Hon FBCI EIoSCM Hiles

This volume came about as a result of the authors' own practical experience in Help Desk operation and management and of hundreds of workshops the authors have conducted world-wide over the last fifteen years. It is intended to be a practical reference guide, but the suggestions, checklists and templates all need to be interpreted and amended in the light of the culture, technology, service maturity and constraints of each individual organization.

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Ebook Details
Pages: 271
Size: 2.2 MB
Publisher: Rothstein Publishing
Date published:   2016
ISBN: 9781944480066 (DRM-PDF)

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This product is listed in the following categories:

Nonfiction > Business & Economics > Information Management
Nonfiction > Business & Economics > Customer Service
Nonfiction > Business & Economics > Facility Management

This author has products in the following categories:

Nonfiction > Business & Economics > Information Management
Nonfiction > Business & Economics > Customer Service
Nonfiction > Business & Economics > Facility Management
Nonfiction > Computers > Internet > World Wide Web > Content Management Systems
Nonfiction > Computers > Internet > World Wide Web > Web Services & APIs
Nonfiction > Business & Economics > Conflict Resolution & Mediation
Nonfiction > Business & Economics > Management
Nonfiction > Business & Economics > Insurance
Nonfiction > Business & Economics > Insurance > Risk Assessment & Management

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05/27/2017
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