This volume came about as a result of the authors' own practical experience in Help Desk operation and management and of hundreds of workshops the authors have conducted world-wide over the last fifteen years. It is intended to be a practical reference guide, but the suggestions, checklists and templates all need to be interpreted and amended in the light of the culture, technology, service maturity and constraints of each individual organization.
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|Size: ||2.2 MB|
|Publisher: ||Rothstein Publishing|
|Date published: || 2016|
|ISBN: ||9781944480066 (DRM-PDF)|
|Read Aloud: ||not allowed|
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