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Customer Service Pocketbook: 3rd Edition

| £10.92 | €12.29 | Ca$17.72 | Au$17.49
by Sean McManus & Tony Newby
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Customer Service Pocketbook: 3rd Edition by Sean McManus & Tony Newby

The Customer Service Pocketbook is for everyone who contributes, directly or indirectly, to giving the customer excellent service. This third edition has been fully revised to reflect the changes in responding to customers' needs via a variety of different channels, including social media. The book covers why good service matters, listening skills, how to turn complaints into opportunities, effective communication methods and much more. The importance of setting standards, measuring customer service and mystery shopper programmes is discussed. Recognising and respecting internal customers is also addressed and there are case studies, checklists and an action planning section.

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Ebook Details
Pages: 112
Size: 3.6 MB
Publisher: Management Pocketbooks
Date published:   2013
ISBN: 9781908284242 (DRM-PDF)

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This product is listed in the following category:

Nonfiction > Business & Economics > Customer Service

These authors have products in the following categories:

Nonfiction > Computers > Computer Architecture
Nonfiction > Computers > Internet
Nonfiction > Computers
Nonfiction > Business & Economics > Customer Service
Nonfiction > Business & Economics > Strategic Planning

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