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Difficult Conversations: How to Discuss What Matters Most

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by Douglas Stone & Bruce Patton & Sheila Heen
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Difficult Conversations: How to Discuss What Matters Most by Douglas Stone & Bruce Patton & Sheila Heen

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

? Decipher the underlying structure of every difficult conversation
? Start a conversation without defensiveness
? Listen for the meaning of what is not said
? Stay balanced in the face of attacks and accusations
? Move from emotion to productive problem solving

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Ebook Details
Pages: 352
Size: 716 KB
Publisher: Penguin
Date published:   1999
ISBN: 9781101496763 (DRM-EPUB)

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This product is listed in the following categories:

Nonfiction > Business & Economics > Management Science
Nonfiction > Psychology > Interpersonal Relations

These authors have products in the following categories:

Nonfiction > Business & Economics > Management Science
Nonfiction > Education > Reference
Nonfiction > Reference > Personal & Practical Guides
Nonfiction > Business & Economics > Careers
Nonfiction > Business & Economics > Decision Making & Problem Solving
Nonfiction > Business & Economics > Skills
Nonfiction > Psychology > Interpersonal Relations
Nonfiction > Business & Economics > Negotiating
Nonfiction > Business & Economics > Motivational

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