The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
? Decipher the underlying structure of every difficult conversation
? Start a conversation without defensiveness
? Listen for the meaning of what is not said
? Stay balanced in the face of attacks and accusations
? Move from emotion to productive problem solving
To view this DRM protected ebook on your desktop or laptop you will need to have Adobe Digital Editions installed. It is a free software. We also strongly recommend that you sign up for an AdobeID at the Adobe website. For more details please see FAQ 1&2. To view this ebook on an iPhone, iPad or Android mobile device you will need the Adobe Digital Editions app, or BlueFire Reader or Txtr app. These are free, too. For more details see this article.
|Size: ||716 KB|
|Date published: || 1999|
|ISBN: ||9781101496763 (DRM-EPUB)|
|Read Aloud: ||not allowed|
|This ebook will NOT be sold to customers with a billing address in:|
|American Samoa, Anguilla, Antigua and Barbuda, Australia, Bahamas, Barbados, Belize, Cameroon, Canada, Cayman Islands, Dominica, Egypt, Fiji, Ghana, Grenada, Guam, Guernsey, Guyana, Iraq, Ireland, Isle of Man, Jamaica, Jersey, Jordan, Kenya, Martinique, Micronesia (Federated States of), Montserrat, Myanmar, Namibia, New Zealand, Nigeria, Northern Mariana Islands, Palau, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Sierra Leone, South Africa, Trinidad and Tobago, Turks and Caicos Islands, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands (British), Virgin Islands (U.S.), Zambia, Zimbabwe|