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E-Business Service Level Agreements: Strategies for Service Providers, E-Commerce and Outsourcing

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by Andrew Hon FBCI EIoSCM Hiles
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E-Business Service Level Agreements: Strategies for Service Providers, E-Commerce and Outsourcing by Andrew Hon FBCI EIoSCM Hiles

Your customers don't care whether it is you, your ISP, ASP, or other outsourced provider who screws up - they just know they can't do business with you when they want to. All that matters is that your e-business is failing to deliver - and that you need to hold someone accountable. Meaningful Service Level Agreements (SLAs) are unambiguous, comprehensive, and enforceable. SLAs commit suppliers to a defined quality of service: failure to meet explicit service levels can result in penalties or even legal action. Spectacular losses often follow e-business outages, particularly when SLAs are not in force. The biggest hit is not necessarily loss of income or profit, but impact on stock values - especially when markets are skittish. Some losses have exceeded $40 million with stock values falling by 26%. This new book offers the keys to effective SLAs with Internet Service Providers (ISPs) and Application Service Providers (ASPs), which can go a long way toward averting catastrophic losses as well as day-to-day headaches.

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Ebook Details
Pages: 179
Size: 1.2 MB
Publisher: Rothstein Publishing
Date published:   2016
ISBN: 9781944480004 (DRM-PDF)

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This product is listed in the following categories:

Nonfiction > Business & Economics > Information Management
Nonfiction > Business & Economics > Customer Service
Nonfiction > Business & Economics > Facility Management

This author has products in the following categories:

Nonfiction > Business & Economics > Information Management
Nonfiction > Business & Economics > Customer Service
Nonfiction > Business & Economics > Facility Management
Nonfiction > Computers > Internet > World Wide Web > Content Management Systems
Nonfiction > Computers > Internet > World Wide Web > Web Services & APIs
Nonfiction > Business & Economics > Conflict Resolution & Mediation
Nonfiction > Business & Economics > Management
Nonfiction > Business & Economics > Insurance
Nonfiction > Business & Economics > Insurance > Risk Assessment & Management

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03/25/2017
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