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Effective Client Management in Professional Services: How to Build Successful Client Relationships

| £116.61 | €131.14 | Ca$189.19 | Au$186.70
by Jack Berkovi
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What is this?DRM-PDF by download  |  $139.95
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Effective Client Management in Professional Services: How to Build Successful Client Relationships by Jack Berkovi

Effective Client Management in Professional Services explains how firms become client-centric, providing a comprehensive, pragmatic, guide to the Client relationship journey, from identifying potential Clients to their engagement, care, retention, development, loyalty and beyond. The handbook format has exercises and tools which can help to establish which Clients are likely to be the most lucrative and thus provide the desired financial returns. The book also includes insights from top practitioners, anecdotes, case studies, charts and useful exercises and checklists. Readers can also determine their own level of effectiveness using the end of chapter reviews and a diagnostic tool to produce a Client Management Profileâ„

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Ebook Details
Pages: 376
Size: 3.8 MB
Publisher: Gower
Date published:   2014
ISBN: 9781472407986 (DRM-EPUB)
9781317145639 (DRM-PDF)

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This product is listed in the following categories:

Nonfiction > Business & Economics > Marketing > Research
Nonfiction > Business & Economics > International > Marketing
Nonfiction > Political Science > Public Policy > Social Policy

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