First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits.
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|Size: ||885 KB|
|Date published: || 1992|
|ISBN: ||9780814415801 (DRM-EPUB)|
|Read Aloud: ||not allowed|