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Great Customer Service on the Telephone

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by Kristin Anderson
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Great Customer Service on the Telephone by Kristin Anderson

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits.

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Ebook Details
Pages: 96
Size: 885 KB
Publisher: Amacom
Date published:   1992
ISBN: 9780814415801 (DRM-EPUB)

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This product is listed in the following categories:

Nonfiction > Business & Economics
Nonfiction > Business & Economics > Management
Nonfiction > Business & Economics > Customer Service

This author has products in the following categories:

Nonfiction > Education > Testing & Measurement
Nonfiction > Business & Economics
Nonfiction > Business & Economics > Management
Nonfiction > Business & Economics > Customer Service

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05/29/2017
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