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Kristin Anderson products

Displaying 1 to 3 (of 3 products) Pages:  1 

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Great Customer Service on the Telephone

Kristin Anderson

Great Customer Service on the Telephone by Kristin AndersonFirst impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits.
2015 / 11 / 3
$1.99

£1.61
€1.90
Ca$2.70
Au$2.73
to wish list

Coaching Knock Your Socks Off Service

Ron ZEMKE & Kristin ANDERSON

Coaching Knock Your Socks Off Service by Ron ZEMKE & Kristin ANDERSONKnock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people.
2015 / 8 / 25
$2.99

£2.42
€2.86
Ca$4.06
Au$4.11
to wish list

Delivering Knock Your Socks Off Service

Kristin Anderson & Ron Zemke & John Bush

Delivering Knock Your Socks Off Service by Kristin Anderson & Ron Zemke & John BushTodayƂ's customers are smarter and more demanding and with so many choices available, repeat business is at greater risk than ever before. The fourth edition of this customer service bestseller still delivers the proven Knock Your Socks Off formula, and has been updated with all new techniques that will help anyone successfully work with even the most difficult customers. Featuring brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush, this indispensable...
2014 / 1 / 26
$18.95

£15.33
€18.12
Ca$25.72
Au$26.02
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Displaying 1 to 3 (of 3 products) Pages:  1 
12/07/2016
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