ebooks and download videos Search All  Title  Author 
Home / Nonfiction / Business & Economics / Management Science

Managing IT Performance to Create Business Value

| £66.62 | €74.92 | Ca$108.08 | Au$106.66
by Jessica Keyes
What is this?DRM-EPUB by download  |  $79.95
What is this?DRM-PDF by download  |  $79.95
add to wish list
Managing IT Performance to Create Business Value by Jessica Keyes

Managing IT Performance to Create Business Value provides examples, case histories, and current research for critical business issues such as performance measurement and management, continuous process improvement, knowledge management, risk management, benchmarking, metrics selection, and people management. It gives IT executives strategies for improving IT performance and delivering value, plus it guides them in selecting the right metrics for their IT organizations. Additionally, it offers knowledge management strategies to mature an organization, shows how to manage risks to exploit opportunities and prepare for threats, and explains how to baseline an IT organization's performance and measure its improvement.

Consisting of 10 chapters plus appendices, the book begins with an overview of performance-based strategic planning, after which it discusses the development of a quality improvement (QI) plan, establishing benchmarks, and measuring performance improvements. It covers how to design IT-specific measures and financial metrics as well as the establishment of a software measurement program. From there, it moves on to designing people improvement systems and discusses such topics as leadership, motivation, recruitment, and employee appraisal.

The final few chapters show how to use balanced scorecards to manage and measure knowledge-based social enterprising and to identify, analyze, and avoid risks. In addition to covering new methods and metrics for measuring and improving IT processes, the author looks at strategies for measuring product development and implementing continuous innovation. The final chapter considers customer value systems and explains how to use force field analysis to listen to customers with the goal of improving customer satisfaction and operational excellence.

To view this DRM protected ebook on your desktop or laptop you will need to have Adobe Digital Editions installed. It is a free software. We also strongly recommend that you sign up for an AdobeID at the Adobe website. For more details please see FAQ 1&2. To view this ebook on an iPhone, iPad or Android mobile device you will need the Adobe Digital Editions app, or BlueFire Reader or Txtr app. These are free, too. For more details see this article.

SHARE  Share by Email  Share on Facebook  Share on Twitter  Share on Linked In  Share on Delicious
or call in the US toll free 1-888-866-9150 product ID: 859247

Ebook Details
Pages: 388
Size: 4.4 MB
Publisher: Auerbach Publications
Date published:   2016
ISBN: 9781315351162 (DRM-EPUB)
9781498752879 (DRM-PDF)

DRM Settings
Copying:not allowed
Printing:not allowed
Read Aloud:  not allowed

This product is listed in the following categories:

Nonfiction > Computers > Programming > Software Development
Nonfiction > Computers > Information Technology
Nonfiction > Business & Economics > Management Science

This author has products in the following categories:

Nonfiction > Business & Economics > Entrepreneurship
Nonfiction > Business & Economics > Marketing
Nonfiction > Business & Economics > Consulting
Nonfiction > Computers > Internet
Nonfiction > Social Science > Sociology
Nonfiction > Computers
Nonfiction > Computers > Programming > Software Development
Nonfiction > Business & Economics > Project Management
Nonfiction > Computers > Information Technology
Nonfiction > Computers > Computer Engineering
Nonfiction > Business & Economics > Information Management
Nonfiction > Computers > Database Management
Nonfiction > Business & Economics > Sales & Selling
Nonfiction > Business & Economics > Management Science
Nonfiction > Computers > Networking
Nonfiction > Business & Economics > Production & Operations Management

If you find anything wrong with this product listing, perhaps the description is wrong, the author is incorrect, or it is listed in the wrong category, then please contact us. We will promptly address your feedback.

Submit 5 page SummaryWhat is this?

© 2016