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Perfect Phrases for Communications (EBOOK BUNDLE)

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by Lawrence Polsky & Susan Benjamin
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Perfect Phrases for Communications (EBOOK BUNDLE) by Lawrence Polsky & Susan Benjamin

Turn any disagreement, conflict, and personality clash into productive dialog with Perfect Phrases for Communications

Two eBooks in One!

Conflict in the workplace is inevitable. But you don't have to sit back and watch it spread into an uncontrollable fire. When you have the right words and phrases on hand, you can resolve any disagreement and get things back on track in no time-and Perfect Phrases for Communications provides everything you need at the touch of a button.

This two-in-one eBook package contains:

Perfect Phrases for Conflict Resolution

Get access to hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above any workplace conflict and focus on solving the problem. This handy, quick-reference guide provides effective language for dealing with:

  • A micromanaging supervisor
  • An underperforming employee
  • A peer's disruptive work habits
  • Unreasonable or unethical customer requests
  • Abrupt, rude, and unprofessional coworkers

Perfect Phrases for Dealing with Difficult People

Whether you work for the proverbial "boss from hell," manage an office packed with "personalities," or juggle in a three-ring circus of cranky clients, crazy customers, and annoying associates, you'll find just the right words for every situation, including:

  • Dealing with brutal bosses and confrontational coworkers
  • Turning explosive situations into mutually rewarding ones
  • Handling angry customers and demanding clients
  • Motivating unproductive workers and irresponsible vendors

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Ebook Details
Pages: 417
Size: 2.5 MB
Publisher: McGraw-Hill
Date published:   2011
ISBN: 2370004182490 (DRM-EPUB)

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This product is listed in the following categories:

Nonfiction > Business & Economics > Management
Nonfiction > Business & Economics > Decision Making & Problem Solving
Nonfiction > Business & Economics > Business Communication > Meetings & Presentations

These authors have products in the following categories:

Nonfiction > Business & Economics > Careers
Nonfiction > Business & Economics > Management
Nonfiction > Business & Economics > Marketing
Nonfiction > Business & Economics
Nonfiction > Business & Economics > Business Communication
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Nonfiction > Social Science > Agriculture & Food
Nonfiction > Business & Economics > Human Resources & Personnel Management
Nonfiction > Business & Economics > Decision Making & Problem Solving
Nonfiction > Business & Economics > Business Communication > Meetings & Presentations

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03/26/2017
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