Providing world-class customer service in the workplace: what you need to know about exceeding customer service expectations. Providing world-class customer service in the workplace can be elusive for many employees. How do I become a superstar in my job? How do I know what my customers expect from me, from my company? How can I always provide superior customer service? All these and many more questions are answered by Dr. Glen R. Mort as he reveals the secrets to consistently providing world-class customer service in the workplace and what you need to know about exceeding customers' expectations. Dr. Mort shares his twenty-five years' experience as a human resources and educational professional and provides the reader with simple yet effective techniques that guide the reader to achieve the end result of providing a positive experience in any work setting.
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|Size: ||991 KB|
|Publisher: ||Tate Publishing|
|Date published: || 2013|
|ISBN: ||9781629945781 (DRM-EPUB)|
|Read Aloud: ||not allowed|
|This ebook will only be sold to customers with a billing address in:|
|Canada, United Kingdom, United States|