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Providing World-Class Customer Service in the Workplace: What You Need to Know about Exceeding Customer Expectations.

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by Glen Mort
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Providing World-Class Customer Service in the Workplace: What You Need to Know about Exceeding Customer Expectations. by Glen Mort

Providing world-class customer service in the workplace: what you need to know about exceeding customer service expectations. Providing world-class customer service in the workplace can be elusive for many employees. How do I become a superstar in my job? How do I know what my customers expect from me, from my company? How can I always provide superior customer service? All these and many more questions are answered by Dr. Glen R. Mort as he reveals the secrets to consistently providing world-class customer service in the workplace and what you need to know about exceeding customers' expectations. Dr. Mort shares his twenty-five years' experience as a human resources and educational professional and provides the reader with simple yet effective techniques that guide the reader to achieve the end result of providing a positive experience in any work setting.

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Ebook Details
Size: 991 KB
Publisher: Tate Publishing
Date published:   2013
ISBN: 9781629945781 (DRM-EPUB)

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Nonfiction > Business & Economics > Careers

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01/23/2017
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