http://www.lybrary.com/index.php?cPath=91 Copyright © 2010 Lybrary.com21st-Century Leadership is a whole new world! More than ever before, everyone can lead--because everyone can serve. Serve to Lead equips you with the tools to make your unique contribution. Everyone can find value in these down-to-earth, universal principles--whether you're a CEO or just starting out, whether you're an entrepreneur, or work in a large company, a government agency, a not-for-profit organization or the military. Based on extensive, up-to-date interviews, studies, observation and personal experience, Serve to Lead enables you to develop your highest capacities to serve--and lead.http://www.lybrary.com/serve-lead-your-transformational-21st-century-leadership-system-p-79622.htmlhttp://www.lybrary.com/serve-lead-your-transformational-21st-century-leadership-system-p-79622.htmlSun, 25 Jul 2010 00:00:00 EDT <p>This Element is an excerpt from <i>Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits</i> (9780132343343) by James F. Parker. Available in print and digital formats.</p><p>Your employees' wild ideas: they're one of your greatest resources for business transformation!</p><p>Not everything has already been invented. Not every great idea has already occurred. Not every valuable innovation has already been implemented. Nobody knows everything there is to know. The world advances through change and new ideas. Will R&D tell us when to change and how? Perhaps, but it's likely our employees and customers will tell us firstâ€Â"if we just listen...<http://www.lybrary.com/encourage-unconventional-thinking-p-79492.htmlhttp://www.lybrary.com/encourage-unconventional-thinking-p-79492.htmlSun, 25 Jul 2010 00:00:00 EDT <p>This Element is an excerpt from <i>Moral Intelligence: Enhancing Business Performance and Leadership Success</i> (9780132349864) by Doug Lennick and Fred Kiel. Available in print and digital formats.</p><p>Why even the best new business models fail when they aren't supported by moral competenceâ€Â"and how to "bake integrity in" from the very beginning.</p><p>Entrepreneurs rarely launch ventures with an explicit moral focus. Their most costly missteps are frequently moral, not strategic or operational. When entrepreneurs lack consistent moral competence, their businesses usually falter or fail completely. Even exceptional business models can't survive without morally competent leadership.<http://www.lybrary.com/moral-intelligence-entrepreneur-p-79478.htmlhttp://www.lybrary.com/moral-intelligence-entrepreneur-p-79478.htmlSun, 25 Jul 2010 00:00:00 EDT <p>This Element is an excerpt from <i>Moral Intelligence: Enhancing Business Performance and Leadership Success</i> (9780132349864) by Doug Lennick and Fred Kiel. Available in print and digital formats.</p><p>What it takes to build the "responsible organization": lessons from leaders and a handy "responsibility checklist".</p><p>There are two hallmarks of the responsible organization. First, it embraces its responsibility for being of service to others. Second, it acknowledges mistakes and failures. With respect to serving others, there are two levels of service. The first level of responsibility is that the organization provides worthwhile products or services.</p>http://www.lybrary.com/responsible-organization-p-79477.htmlhttp://www.lybrary.com/responsible-organization-p-79477.htmlSun, 25 Jul 2010 00:00:00 EDT <p>This Element is an excerpt from <i>Moral Intelligence: Enhancing Business Performance and Leadership Success</i> (9780132349864) by Doug Lennick and Fred Kiel. Available in print and digital formats.</p><p>The unique challenges of morality in small business: building the small company that lives by the principles of integrity, responsibility, compassion, and forgiveness.</p><p>Although the core principles of morality are the same, the moral challenges that dominate an organization are often size-dependent. For one thing, the small company's leader lives in a fishbowlâ€Â"everyone can see everything they do. Moral competence is particularly crucial to the small company leader, because moral gaps cannot be hiddenâ€Â"and bad choices could spell the end of the busineshttp://www.lybrary.com/moral-values-small-organizations-p-79436.htmlhttp://www.lybrary.com/moral-values-small-organizations-p-79436.htmlSun, 25 Jul 2010 00:00:00 EDT <p>This Element is an excerpt from <i>Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits</i> (9780132343343) by James F. Parker. Available in print and digital formats.</p><p>How to make hard work fun and reap the benefits, throughout your organization.</p><p>People who enjoy their work do it better. They work harder. They deliver better customer service. They come up with new ideas. Customers often told me what made Southwest different was its employees. They were friendly, efficient, and cheerful. They treated customers with warmth and hospitality. They acted like they enjoyed their jobs. I think, for the most part, they actually <i>did</i>. Don't get me wrong….<http://www.lybrary.com/making-work-really-works-p-79371.htmlhttp://www.lybrary.com/making-work-really-works-p-79371.htmlSun, 25 Jul 2010 00:00:00 EDT <p>This Element is an excerpt from <i>Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits</i> (9780132343343) by James F. Parker. Available in print and digital formats.</p><p>Why teamwork across organizational boundaries is even more important than you realizeâ€Â"and how you can promote it.</p><p>The term Jody Hoffer Gittell used to describe Southwest's greatest competitive advantage, "relational coordination," is basically an academic term for teamwork. In other words, people work across functional lines to achieve common goals. Through field research and statistical analysis, Gittel demonstrated that such teamwork is not just an organizational nicetyâ€Â"it produces a dramatic difference in performance..http://www.lybrary.com/shared-goals-shared-knowledge-mutual-respect-shared-mission-p-79277.htmlhttp://www.lybrary.com/shared-goals-shared-knowledge-mutual-respect-shared-mission-p-79277.htmlSun, 25 Jul 2010 00:00:00 EDT <p>This Element is an excerpt from <i>Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits</i> (9780132343343) by James F. Parker. Available in print and digital formats.</p><p>How to get employees to think like owners (stock helps, but it's just part of the storyâ€Â"here's the <i>whole</i> story).</p><p>The first year Southwest made a profit, in 1973, it celebrated by creating the airline industry's first employee profit-sharing plan. From a modest beginning, the plan's value has grown to about $2 billion. Southwest employees, as a group, are probably the airline's largest single shareholder: they don't just think like owners; they actually <i>are</i> owners...<http://www.lybrary.com/making-employees-owners-p-79276.htmlhttp://www.lybrary.com/making-employees-owners-p-79276.htmlSun, 25 Jul 2010 00:00:00 EDT <p>This Element is an excerpt from <i>The Truth About Managing People</i> (9780132346030) by Stephen P. Robbins. Available in print and digital formats.</p><p>Why your applicants' personality traits won't tell you how they'll performâ€Â"and what they <i>will</i> tell you.</p><p>What are you looking for in your job applicants? If you're like many managers, you'll answer with terms such as hardworking, persistent, confident, and dependable. After all, how can you go wrong trying to hire people with traits such as these? Well, you can! The problem is that traits aren't necessarily good predictors of future job performance.<http://www.lybrary.com/truth-about-effective-candidate-interviewing-p-79104.htmlhttp://www.lybrary.com/truth-about-effective-candidate-interviewing-p-79104.htmlSun, 25 Jul 2010 00:00:00 EDT <p>This Element is an excerpt from <i>Living Rich by Spending Smart: How to Get More of What You Really Want</i> (ISBN: 9780132350099) by Gregory Karp. Available in print and digital formats.</p><p>How just a little advance planning can help you avoid dangerous holiday overspending.</p><p>If you've bought Christmas gifts every year, did you think this year would be different? We often overspend for annual events because we don't plan for them. First, we don't save for them, so the purchase ends up on a credit card, racking up interest. Second, we run short on time and rush into bad buying decisions. Here are some ways to avoid holiday overspending….<http://www.lybrary.com/seasonal-gift-strategies-spending-smart-p-79032.htmlhttp://www.lybrary.com/seasonal-gift-strategies-spending-smart-p-79032.htmlSun, 25 Jul 2010 00:00:00 EDT <p>This Element is an excerpt from <i>A Trader's First Book on Commodities: An Introduction to The World's Fastest Growing Market</i> (9780137015450) by Carley Garner. Available in print and digital formats.</p><p>Hedging 101: Why hedging is now more important than everâ€Â"and how it works.</p><p>Now more than ever, businesses are looking to the futures markets for an efficient means of mitigating the price risk associated with their operations. The opportunity to hedge isn't without costs or inconveniences. Nonetheless, excessive volatility in commodity prices has created an environment in which the burden of hedging can easily be justified by the potential detriment of assuming the price risk outright...<http://www.lybrary.com/what-hedging-p-78998.htmlhttp://www.lybrary.com/what-hedging-p-78998.htmlSun, 25 Jul 2010 00:00:00 EDT <p>This Element is an excerpt from <i>The Truth About Managing People</i> (9780132346030) by Stephen P. Robbins. Available in print and digital formats.</p><p>The secret to doing performance evaluations: how to make them more effective and less painful.</p><p>A number of years ago, Holiday Inn built an advertising campaign around the slogan "The best surprise is NO surprise!" That slogan would also make good advice to managers when it comes to giving annual performance reviews. Few managers enjoy doing this. Why? There seem to be at least three reasons...</p>http://www.lybrary.com/truth-about-performance-evaluations-p-78997.htmlhttp://www.lybrary.com/truth-about-performance-evaluations-p-78997.htmlSun, 25 Jul 2010 00:00:00 EDT <p><i><b>A brand new collection of essential insights for your business and career from world-renowned experts...now in a convenient e-format, at a great price!</b></i></p><p><b>Get it straight from the top: secrets only the world's best leaders can tell you!</b></p><p>What it takes to lead your team to greatness! Outstanding leaders tell you how to identify and fix even the biggest problems...get buy-in that's real...balance external customers and internal processes...infuse creativity throughout your organization, and reinvent its future...<i>get results, not salutes!</i></p><p><i>From world-renowned leaders and experts, including <b>Captain D. Michael Abrashoff, Jim Champy, Fred Wiersema, Dean LeBaron, Michael F. Golden, Gary Hirshberg,</b> and many more.</i></p><p><u>Included in this collection:</u></p><ul> <li><i>Changing a Troubled Ship's Course</i> (Captain D. Michael Abrashoff)</li> <li><i>What's the Problem with Customers?</i> (Fred Wiersema)</li> <li><i>Get Results, Not Salutes</i> (Captain D. Michael Abrashoff)</li> <li><i>Winning Customers with Commitment</i> (Gary Hirshberg)</li> <li><i>Listen Up!</i> (Captain D. Michael Abrashoff)</li> <li><i>Clearing the Mind for Creativity</i> (John Kao)</li> <li><i>No Company Runs Itself</i> (Michael F. Golden)</li> <li><i>Why I'm (Still) Buying Gold</i> (Dean LeBaron)</li> <li><i>How to Design a Great Customer Experience</i> (Fred Wiersema)</li> <li><i>Oprah (Brand) Renew</i> (Nancy F. Koehn)</li> <li><i>The Future Is Yours to Invent</i> (John Kao)</li> <li><i>The Pull of Customers, The Push of Processes</i> (Jim Champy)</li> <li><i>How to Rebound from Adversity</i> (Glenn Mangurian)</li> <li><i>What I Learned from Peter Drucker</i> (Jim Champy)</li> <li><i>What I Learned at the Naval Academy</i> (Captain D. Michael Abrashoff)</li> <li><i>Lessons of a Brand Manager</i> (Michael F. Golden)</li></ul>http://www.lybrary.com/insights-from-remarkable-businesspeople-collection-p-78994.htmlhttp://www.lybrary.com/insights-from-remarkable-businesspeople-collection-p-78994.htmlSun, 25 Jul 2010 00:00:00 EDT <p><i><b>A brand new collection of essential insights for your business and career from world-renowned experts…now in a convenient e-format, at a great price!</b></i></p><p><b>Achieve greatness! Fast, practical ways to overcome your weaknesses, build on your strengths, and supercharge your personal effectiveness.</b></p><p>Proven techniques for defining your vision, building your credibility, motivating your team, handling surprises and failure, getting answers, finding your passion, living your dream, preserving your integrity, and achieving breakthrough personal performance!</p><p><i>From world-renowned leaders and experts, including <b>Jerry Porras, Stewart Emery, Dean A. Shepherd, Jon M. Huntsman, Terry J. Fadem,</b> and many more.</i></p><p><u>Included in this collection:</u></p><ul> <li><i>Credibility: I've Lost Itâ€Â"Can I Rebuild It?</i> (Sandy Allgeier)</li> <li><i>Success Starts with a Pure Vision: How to See Yourself Winning</i> (Kevin Elko)</li> <li><i>Seek Success, Not Approval: The Only Approval You Need is Yours</i> (Kevin Elko)</li> <li><i>Whatever You Are, Be a Good One: To Get from Good to Great, You Must Lean How to Get Good</i> (Stewart Emery)</li> <li><i>When the Inevitable Surprises Occur…Are You Ready to Diffuse the Situation with the Right Questions?</i> (Terry J. Fadem)</li> <li><i>Are You Asking the Right Questions?: Effective Managers Do, and So Can You</i> (Terry J. Fadem)</li> <li><i>Integrity Matters: Trust Is the Bedrock of Success</i> (Alan Lurie)</li> <li><i>Struggle with the Issue, Not Each Other: Using Confrontation to Harvest Success</i> (Jerry Porras, Stewart Emery, and Mark Thompson)</li> <li><i>From Your Greatest Struggles, Come Your Greatest Triumphs: Personal Strengths Build to Last</i> (Jerry Porras, Stewart Emery, and Mark Thompson)</li> <li><i>Life Balance Is Fiction: Finding Your Passion Will Bring a Life Built to Last</i> (Jerry Porras, Stewart Emery, and Mark Thompson)</li> <li><i>Swimming Against the Tide of Opinion: Self-Esteem Built to Last</i> (Jerry Porras, Stewart Emery, and Mark Thompson)</li> <li><i>Stubbornly Hold on to Your Dreams: Meaning Built to Last</i> (Jerry Porras, Stewart Emery, and Mark Thompson)</li> <li><i> Commitment and Performance: Make Your Failures Pay Off for You!</i> (Dean A. Shepherd)</li> <li><i>Learning from Failure to Maintain High Commitment and Performance</i> (Dean A. Shepherd)</li> <li><i>Values Don't Change, Even as You Chase Success</i> (Jon M. Huntsman)<http://www.lybrary.com/lessons-personal-success-collection-p-78982.htmlhttp://www.lybrary.com/lessons-personal-success-collection-p-78982.htmlSun, 25 Jul 2010 00:00:00 EDT <p>This Element is an excerpt from <i>Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits</i> (9780132343343) by James F. Parker. Available in print and digital formats.</p><p>What you can learn from Southwest Airlines about recruiting and hiring: how to get the best without necessarily paying the most!</p><p>Every year, Southwest Airlines receives well over 100,000 resumes, from which it may hire 1 or 2 percent of the applicants. One pundit did a statistical analysis and concluded that it was more difficult for an aspirant to be hired at Southwest Airlines than it was to be accepted at Harvard….<http://www.lybrary.com/looking-right-people-hiring-attitude-skill-p-78910.htmlhttp://www.lybrary.com/looking-right-people-hiring-attitude-skill-p-78910.htmlSun, 25 Jul 2010 00:00:00 EDT <p><i><b>A brand new collection of essential insights for your business and career from world-renowned experts…now in a convenient e-format, at a great price!</b></i></p><p><b>Actionable lessons from a century of extraordinary businessesâ€Â"from Ford to NetFlix, Wal-Mart to Zappos</b></p><p>What you can learn from the world's greatest businesses: from legendary startups to extraordinary turnarounds! Crucial takeaways from the experiences of McDonald's, Home Depot, Zappos, Wal-Mart, Oprah (Harpo), Ford, NetFlix, UPS, Lego, Intuit, and many others.</p><p><i>From world-renowned business profilers <b>New Word City and Nancy F. Koehn.</b></i></p><p><u>Included in this collection:</u></p><ul> <li><i>How McDonald's Got Its Groove Back</i> (New Word City)</li> <li><i>Undoing Home Depot's Demolition</i> (New Word City)</li> <li><i>How Zappos Shoes In Success</i> (New Word City)</li> <li><i>Sam Walton's Way</i> (New Word City)</li> <li><i>Oprah (Brand) Renew</i> (Nancy F. Koehn)</li> <li><i>Henry Ford's Way</i> (New Word City)</li> <li><i>How UPS Delivers Again and Again</i> (New Word City)</li> <li><i>How Netflix Produces Happy Endings</i> (New Word City)</li> <li><i>How JetBlue Got Its Wings Back</i> (New Word City)</li> <li><i>Bill Walsh's Winning Ways</i> (New Word City)</li> <li><i>How Kraft Crafted a Comeback</i> (New Word City)</li> <li><i>Ray Kroc's Way</i> (New Word City)</li> <li><i>How Lego Built a Comeback</i> (New Word City)</li> <li><i>How Intuit Turned Feedback into a Comeback</i> (New Word City)</lihttp://www.lybrary.com/profiles-remarkable-businesses-collection-p-78907.htmlhttp://www.lybrary.com/profiles-remarkable-businesses-collection-p-78907.htmlSun, 25 Jul 2010 00:00:00 EDT Love at Work foments a revolution for workplaces of every description and in every industry: a revolution in which leaders understand that engaging people's hearts trumps engaging their minds. Wilson shows how leaders who love: believe in their people; pull out their highest good; serve their success; and challenge them to stress. When people's felt needs are met, says author Brady Wilson, they release the energy that triggers discretionary effort; 400% more effort, according to the Corporate Leadership Council. The principles in this cutting-edge book are sure to change the face of the workplace for years to come. "A game changer... provocative, thoughtful, and challenging.” JIM BROWN, author of The Imperfect Board Member... "a must read for anyone who interacts with people at work.” JOSE TOLOVI, Jr., PhD, Global CEO, Great Place to Work Institute "True love is a competence, a spiritual force, a strategy, a way of life. I challenge you to read this book, think, and engage.” MARK RIVERS, CEO, Canadian Equity Opportunityhttp://www.lybrary.com/love-work-passion-drives-performance-feelings-economy-p-78749.htmlhttp://www.lybrary.com/love-work-passion-drives-performance-feelings-economy-p-78749.htmlSun, 25 Jul 2010 00:00:00 EDT This updated, second edition of the bestselling book "The Secret" answers a question most leaders ask at some point in their career, What do I need to do to be a great leader?http://www.lybrary.com/secret-what-great-leaders-know-revised-updated-expanded-p-78715.htmlhttp://www.lybrary.com/secret-what-great-leaders-know-revised-updated-expanded-p-78715.htmlSun, 25 Jul 2010 00:00:00 EDT In our outgoing, Type-A business culture, introverts can feel excluded, overlooked or misunderstood, their reticence mistaken for arrogance or even lack of intelligence. And their inconsistent people skills often cause their careers to plateau. But Jennifer Kahnweiler shows that not only can introversion be managed, it can even be a source of strength. Ask Bill Gates or Warren Buffett, leaders she cites as shy introspectives who have developed ways to thrive in a challenging environment.http://www.lybrary.com/introverted-leader-building-your-quiet-strength-p-78325.htmlhttp://www.lybrary.com/introverted-leader-building-your-quiet-strength-p-78325.htmlSun, 25 Jul 2010 00:00:00 EDT In his bestselling business parable The Radical Leap, Steve Farber introduced readers to Extreme Leadership, showing them how to renew their passion and excitement and become committed to changing the world for the better by disregarding normal constraints. Now, Farber takes readers to an even higher level of self-discovery in The Radical Edge. Management guru Steve is back, working with young Senior VP Cameron Summerfield, who has superstar sales skills but a severe and demoralizing leadership style. Along the way, both Steve and Cameron learn how taking responsibility for making the future markedly better than the present can improve the world. Readers will learn answers to these questions:How can people amp up their lives to amazing levels of achievement?If individuals assume personal responsibility, can customers, companies, and employees change for the better?Is it really possible to shake off inertia and transform your work—and your life?http://www.lybrary.com/radical-edge-stoke-your-business-your-life-change-world-p-78124.htmlhttp://www.lybrary.com/radical-edge-stoke-your-business-your-life-change-world-p-78124.htmlSun, 25 Jul 2010 00:00:00 EDT