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Service Level Agreements: Winning a Competitive Edge for Support & Supply Services

$59.99
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by Andrew Hon FBCI EIoSCM Hiles
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Service Level Agreements: Winning a Competitive Edge for Support & Supply Services by Andrew Hon FBCI EIoSCM Hiles

This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techniques described will help you balance service cost against quality, leading to competitive advantage and business success. They can be applied to any industry, to any supply or support service. They have been used by leading companies internationally - and they work!

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Ebook Details
Pages: 280
Size: 2.5 MB
Publisher: Rothstein Publishing
Date published:   2016
ISBN: 9781931332989 (DRM-PDF)

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This product is listed in the following categories:

Nonfiction > Business & Economics > Information Management
Nonfiction > Business & Economics > Customer Service
Nonfiction > Business & Economics > Facility Management

This author has products in the following categories:

Nonfiction > Business & Economics > Information Management
Nonfiction > Business & Economics > Customer Service
Nonfiction > Business & Economics > Facility Management
Nonfiction > Computers > Internet > World Wide Web > Content Management Systems
Nonfiction > Computers > Internet > World Wide Web > Web Services & APIs
Nonfiction > Business & Economics > Conflict Resolution & Mediation
Nonfiction > Business & Economics > Management
Nonfiction > Business & Economics > Insurance
Nonfiction > Business & Economics > Insurance > Risk Assessment & Management

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01/18/2017
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