This is a practical guide for those in IT service management who have to create and develop efficient service request catalogues for consumer and business services. In order to have smooth online transactions, the service request catalogue is critical. The author defines the service request catalogue and goes onto to show how to optimally design and create a successful customer experience.
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|Size: ||4.7 MB|
|Date published: || 2016|
|ISBN: ||9780117082939 (DRM-EPUB)|
|Read Aloud: ||not allowed|