Lybrary.com: ebooks and download videos Search All  Title  Author 
Home / Nonfiction / Business & Economics / Industries / Hospitality, Travel & Tourism

Service Quality Management in Hospitality, Tourism, and Leisure

$67.95
| £56.17 | €64.43 | Ca$92.48 | Au$90.36
by Connie Mok & Beverley Sparks & Jay Kadampully
What is this?DRM-EPUB by download  |  $67.95
What is this?PDF by download  |  $67.95
add to wish list
Service Quality Management in Hospitality, Tourism, and Leisure by Connie Mok & Beverley Sparks & Jay Kadampully

Does your staff deliver the highest quality service possible?

Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation.

Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.

This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include:

  • services management
  • marketing
  • operations management
  • human resources management
  • service quality management
Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.

To view this DRM protected ebook on your desktop or laptop you will need to have Adobe Digital Editions installed. It is a free software. We also strongly recommend that you sign up for an AdobeID at the Adobe website. For more details please see FAQ 1&2. To view this ebook on an iPhone, iPad or Android mobile device you will need the Adobe Digital Editions app, or BlueFire Reader or Txtr app. These are free, too. For more details see this article.


SHARE  Share by Email  Share on Facebook  Share on Twitter  Share on Linked In  Share on Delicious
or call in the US toll free 1-888-866-9150 product ID: 672205

Ebook Details
Pages: 366
Size: 4.9 MB
Publisher: Routledge
Date published:   2013
ISBN: 9781136386633 (DRM-EPUB)
2370007152254 (PDF)

DRM Settings
Copying:not allowed
Printing:not allowed
Read Aloud:  not allowed

Territory Restrictions
This ebook will NOT be sold to customers with a billing address in:
India

This product is listed in the following category:

Nonfiction > Business & Economics > Industries > Hospitality, Travel & Tourism

If you find anything wrong with this product listing, perhaps the description is wrong, the author is incorrect, or it is listed in the wrong category, then please contact us. We will promptly address your feedback.

Submit 5 page SummaryWhat is this?

03/23/2017
© 2017 Lybrary.com