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The Complete Guide to IT Service Level Agreements: Aligning IT Services to Business Needs

$79.99
| £65.36 | €75.69 | Ca$108.98 | Au$107.09
by Andrew Hon FBCI EIoSCM Hiles
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The Complete Guide to IT Service Level Agreements: Aligning IT Services to Business Needs by Andrew Hon FBCI EIoSCM Hiles

Covering all aspects of Information Technology Service Level Agreements (SLA's), this essential manual is a step-by-step guide to designing, negotiating and implementing SLA's into your organization. It reviews the disadvantages and advantages, gives clear guidance on what types are appropriate, how to set up SLA's and to control them. An invaluable aid to IT managers, data center managers, computer services, systems and operations managers. This unique, comprehensive guide is a major update of Andrew Hiles' landmark 1991 guide to Service Level Agreements and 2000 Second Edition.

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Ebook Details
Pages: 294
Size: 2.0 MB
Publisher: Rothstein Publishing
Date published:   2016
ISBN: 9781931332996 (DRM-PDF)

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This product is listed in the following categories:

Nonfiction > Business & Economics > Information Management
Nonfiction > Business & Economics > Customer Service
Nonfiction > Business & Economics > Facility Management

This author has products in the following categories:

Nonfiction > Business & Economics > Information Management
Nonfiction > Business & Economics > Customer Service
Nonfiction > Business & Economics > Facility Management
Nonfiction > Computers > Internet > World Wide Web > Content Management Systems
Nonfiction > Computers > Internet > World Wide Web > Web Services & APIs
Nonfiction > Business & Economics > Conflict Resolution & Mediation
Nonfiction > Business & Economics > Management
Nonfiction > Business & Economics > Insurance
Nonfiction > Business & Economics > Insurance > Risk Assessment & Management

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03/30/2017
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