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The Ten Principles Behind Great Customer Experiences

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by Matt Watkinson
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The Ten Principles Behind Great Customer Experiences by Matt Watkinson

Create a great customer experience whoever you are.

Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever.

This book covers ten principles you can use to make real world improvements to your customers

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Ebook Details
Pages: 240
Size: 936 KB
Publisher: FT Publishing International
Date published:   2013
ISBN: 9780273775980 (DRM-EPUB)

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This product is listed in the following categories:

Nonfiction > Business & Economics > Marketing
Nonfiction > Business & Economics > Sales & Selling
Nonfiction > Business & Economics > Customer Service

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12/05/2016
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