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Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization

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| £19.90 | €24.97 | Ca$35.37 | Au$36.19
by David Loshin & Abie Reifer
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Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization by David Loshin & Abie Reifer

Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail.

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Ebook Details
Pages: 108
Size: 1.9 MB
Publisher: Morgan Kaufmann
Date published:   2013
ISBN: 9780124115132

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This product is listed in the following categories:

Nonfiction > Business & Economics > Customer Service
Nonfiction > Computers > Information Technology
Nonfiction > Computers > Business Software > Business Intelligence Tools

These authors have products in the following categories:

Nonfiction > Computers > Database Management
Nonfiction > Computers > Computer Science
Nonfiction > Computers > Information Technology
Nonfiction > Computers > Business Software
Nonfiction > Computers > Programming
Nonfiction > Computers > Information Storage & Retrieval
Nonfiction > Business & Economics > Customer Service
Nonfiction > Computers > Business Software > Business Intelligence Tools

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