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Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization

$29.95
| £18.51 | €22.55 | Ca$34.31 | Au$33.22
by David Loshin & Abie Reifer
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Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization by David Loshin & Abie Reifer

Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail.

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or call in the US toll free 1-888-866-9150 product ID: 396660

Ebook Details
Pages: 108
Size: 1.9 MB
Publisher: Morgan Kaufmann
Date published:   2013
ISBN: 9780124115132

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This product is listed in the following categories:

Non-Fiction > Business & Economics > Customer Service
Non-Fiction > Computers > Information Technology
Non-Fiction > Computers > Business Software > Business Intelligence Tools

These authors have products in the following categories:

Non-Fiction > Computers > Database Management
Non-Fiction > Computers > Computer Science
Non-Fiction > Computers > Information Technology
Non-Fiction > Computers > Business Software
Non-Fiction > Computers > Programming
Non-Fiction > Computers > Information Storage & Retrieval
Non-Fiction > Business & Economics > Customer Service
Non-Fiction > Computers > Business Software > Business Intelligence Tools

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