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101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers ...more |
Lorraine L. Ukens |
2010-03-06 |
$50.00 |
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151 Quick Ideas to Get New Customers
Every quick idea in this book has been selected to directly or indirectly help you gain and retain customers, create relationships, and build a successful business. Don't try to implement all 151 ideas at once, because some won't be a good fit right now. ...more |
Jerry R. Wilson |
2009-12-08 |
$9.99 |
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A Fresh Approach 2 Excellent Customer Service: You're the Doctor. .. So Fix the Problem!
A fresh approach to providing extraordinary customer service! Something that will set you apart from your competitors, expand your customer base, and improve your bottom line! In "You're the Doctor...
So Fix the Problem" Curtis Cowan presents an innovative |
Curtis A. Cowan |
2009-10-19 |
$9.95 |
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Achieve Sales Excellence: The 7 Customer Rules for Becoming the New Sales Professional
"Achieve Sales Supremacy" examines the new paradigm of business-to-business sales, and outlines the seven practices sales professionals and organisations must embrace to have a world class sales force. Based on exhaustive research, "Achieve Sales Supremacy", ...more |
Howard Stevens &
Theodore Kinni |
2009-05-08 |
$24.95 |
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Care Packages for Your Customers
CARE to build a customer-focused company! Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual |
Barbara Glanz |
2010-01-22 |
$18.95 |
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Customer Care Excellence: Create an Effective Customer Service Strategy
Today's consumers are sophisticated, well informed and have high expectations of the services they want to receive. They want greater choice, speed of service and convenience, and will not be 'sold to' or manipulated. Companies that do not face up to these ...more |
Sarah Cook |
2010-02-16 |
$39.95 |
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Customer Relationship Intelligence: A Breakthrough Way to Measure and Manage Sales and Marketing
Customer Relationship Intelligence brings a fresh, new perspective to sales and marketing: new relationship metrics and a breakthrough, actionable framework for real-time management, tied to profit. It is about teamwork and collaboration. It is about ...more |
Linda Sharp |
2009-06-22 |
$24.99 |
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Customer Service Intelligence: Perspectives for Human Resources and Training
Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainerÂ's toolkit. Some trainers are dealing with new employees in fast food ...more |
Lynn Van Der Wagen |
2009-06-26 |
$34.95 |
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Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits
In today's market, customer service is a key competitive advantage. Learn to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers. When businesses are fighting to ...more |
Lisa Ford &
David McNair &
William Perry |
2009-09-20 |
$13.95 |
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How to Be a Fierce Competitor: What Winning Companies and Great Managers Do in Tough Times
From best-selling author Jeffrey J. Fox, how the savvy see opportunity -- and capitalize on it Economic downturns separate the winning companies from the struggling. And as best-selling author Jeffrey J. Fox shows, tough times also give solid companies, |
Jeffrey J. Fox |
2010-03-08 |
$19.95 |
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How to Talk to Customers: Create a Great Impression Every Time with MAGIC
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven ...more |
Diane Berenbaum &
Tom Larkin |
2010-02-26 |
$22.95 |
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I Love You More Than My Dog
Hundreds of businesses have customers who admire them, but only an elite few have true advocatesâ€Â" passionate, loyal, vocal fansâ€Â"who rave about them to anyone who will listen. Jeanne Bliss, who served as a senior customer executive at five major |
Jeanne Bliss |
2009-10-24 |
$22.95 |
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Jems from Johnson
Effective Customer Relationship Management (CRM) begins with a customer's first contact---whether on the Internet, through a call center, or in a brick-and-mortar store. Jems from Johnson: A Guide to Successful Customer Relationship Management provides ...more |
Claude Johnson |
2010-02-26 |
$6.00 |
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Listening to the Voice of the Market: How to Increase Market Share and Satisfy Current Customers
...more |
R. Eric Reidenbach |
2010-03-04 |
$54.95 |
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Management Without Reservations: Leadership Principles for the Manager's Life Journey
Management Without Reservations: Leadership Principles for the Manager's Life Journey presents readers the unique opportunity to examine their own life values and goals in relation to the essential characteristics consistently exhibited by successful ...more |
Brother Herman Zaccarelli |
2010-02-25 |
$6.00 |
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Memorable Customer Experiences: A Research Anthology
...more |
Adam Lindgreen |
2009-09-20 |
$124.95 |
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Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
Praise for Selling Luxury"Geneviève and Robin have brought together their talents to create a book that gives all Sales Ambassadors the fundamentals in selling and building customer loyalty."
-Hamida Belkadi, CEO, De Beers Diamond Jewellers, |
Robin Lent |
2009-06-26 |
$29.95 |
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Taming the Search-and-Switch Customer: Earning Customer Loyalty in a Compulsion-to-Compare World
Praise for Taming the Search-and-Switch Customer "What an excellent wake-up call! Your company's most valuable asset—your loyal customers—have more tools than ever to compare you to competitors and switch. Griffin does an excellent job identifying |
Jill Griffin |
2009-05-02 |
$24.95 |
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The Customer Quest: 5-Steps to a Proven Marketing Plan
Every intelligent business owner is well aware that the Quest for Customers is a life-long adventure. Customers are the life blood of our business. Without our customers, we have no business! So if you are planning on growing your business, you have to ...more |
Robert J. Zacny |
2010-01-16 |
$9.95 |
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The Customer Signs Your Paycheck
Positive Service Gets Positive Results—Every Time!Customer loyalty is becoming harder to establish and just as difficult tomaintain. This is truer than ever in today's hyperdigital world, where a singlecustomer venting his or her dissatisfaction ...more |
Frank Cooper |
2009-10-14 |
$16.95 |
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