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Customer Service

Good customer service generates repeat customers while bad customer service loses customers. As so much customer service is handled through call centers it can come across as impersonal and unresponsive. It is important to know when the service is poor; it is also important to know when it is too expensive.

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New in Customer ServiceHot ListHot AuthorsBestsellersMost WishedTop Reviews
 
    Top of Mind: Use Content to Unleash Your Influence and Engage Those Who Matter To You by John Hall    Superfandom: How Our Obsessions are Changing What We Buy and Who We Are by Zoe Fraade-Blanar & Aaron M. Glazer    How To Get More Customers: Better Business Builder Series Book 2 by Ira Robinson    Creating Service Superstars: A manager's guide to building your team's confidence, initiative and commitment to creating a memor by Caroline Cooper    Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results by Kay Kendall & Glenn Bodinson    Strategic Uses of Social Media for Improved Customer Retention by Wafaa Al-Rabayah    Common Sense Customer Service: Improve Your Job Skills & Provide a Great Customer Experience by Victoria Wells    The Speckled Egg Principle: Discovering, Nurturing, and Leveraging the Uniquely Gifted Leader by Carol J. Cline    The Ten Principles Behind Great Customer Experiences by Matt Watkinson    Living Service: How to deliver the service of the future today by Marc Silvester & Mohi Ahmed    How to Double Your Sales: The ultimate masterclass in how to sell anything to anyone by Bruce King    Why Should Anyone Buy from You? Earn customer trust to drive business success by Justin Basini    How to sell with NLP: The Powerful Way to Guarantee Your Sales Success by Pat Hutchinson    Double Your Business: How to break through the barriers to higher growth, turnover and profit by Lee Duncan    Recommended: How to sell through networking and referrals by Andy Lopata    Smarter Selling: How to grow sales by building trusted relationships by David Lambert & Keith Dugdale    The Secrets of Success in Selling: 12 ways to achieve exceptional results by Nicola Cook    Sales: Fast Track to Success: Fast track to Success ePub eBook by John Mactear    Connections Count: Master the Human Side of Business by Barb Lundy    Profiles in Excellence: Utility Chief Customer Officer by Penni McLean-Conner    What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint by Nicholas J. Webb    IT's About Patient Care: Transforming Healthcare Information Technology the Cleveland Clinic Way by C. Martin Harris MD & Gene Lazuta    The Referral of a Lifetime: Never Make a Cold Call Again! by Tim Templeton    Inside the Mind of the Shopper: The Science of Retailing by Herb Sorensen    The Complete Guide to IT Service Level Agreements: Aligning IT Services to Business Needs by Andrew Hon FBCI EIoSCM Hiles    E-Business Service Level Agreements: Strategies for Service Providers, E-Commerce and Outsourcing by Andrew Hon FBCI EIoSCM Hiles    Service Level Agreements: Winning a Competitive Edge for Support & Supply Services by Andrew Hon FBCI EIoSCM Hiles    Creating a Customer-Focused Help Desk: How to Win and Keep Your Customers by Andrew Hon FBCI EIoSCM Hiles    Behavioral Advantage: What the Smartest, Most Successful Companies Do Differently to Win in the B2B Arena by David G. Pugh    Summary of The Innovator's Dilemma: by Clayton M. Christensen | Summary & Analysis by Instaread Summaries    The Success Guide For Developing Customers For Life: Tools and Strategies For Effectively Doing Business in the Changing Marketp by Walter L. Smith III    Add Value or Stay Home by Howard E. Hyden    Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience: How to by Adrienne Boissy MD & Timothy Gilligan MD    The Social Business Imperative: Adapting Your Business Model to the Always-Connected Customer by Clara Shih    Sandler Enterprise Selling: Winning, Growing, and Retaining Major Accounts by David Mattson & Brian Sullivan    Advocate Marketing: Strategies for Building Buzz, Leveraging Customer Satisfaction, and Creating Relationships by Barbara Thomas    Hug Your Haters: How to Embrace Complaints and Keep Your Customers by Jay Baer    The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results by Brent Adamson & Matthew Dixon & Pat Spenner    Selling Vision: The X-XY-Y Formula for Driving Results by Selling Change by Lou Schachter & Rick Cheatham    Why we Hate you: A Retailer's Confession by Frank Lee    Client Encounters of the Technical Kind: How to win, support and challenge customers ... methodically, with ICON9's tools & best by Andrew K. Betts    No B.S. Guide to Maximum Referrals and Customer Retention: The Ultimate No Holds Barred Plan to Securing New Customers and Maxim by Dan S. Kennedy & Shaun Buck    2000 Miles on Wisdom by Jim Serger    So, What's the Bottom Line? 76 Proven Marketing Tips & Techniques for Building Your Business and Personal Brand by Yitzchok Saftlas    The Opt-Out Effect: Marketing Strategies that Empower Consumers and Win Customer-Driven Brand Loyalty by Gerald E. Smith    Matter: Move Beyond the Competition, Create More Value, and Become the Obvious Choice by Peter Sheahan & Julie Williamson    Partnering with the Frenemy: A Framework for Managing Business Relationships, Minimizing Conflict, and Achieving Partnership Suc by Sandy Jap    God's Business: How to Supercharge Your Faith, Your profit, and Your Client Experience by Frederick "Coach" West    On Purpose: Delivering a Branded Customer Experience People Love by Shaun Smith & Andy Milligan    Great Customer Service on the Telephone by Kristin Anderson

Products in Customer Service

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Displaying 1 to 20 (of 185 products) Pages:  1  2  3  4  5 ...  > 

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Top of Mind: Use Content to Unleash Your Influence and Engage Those Who Matter To You

John Hall

Top of Mind: Use Content to Unleash Your Influence and Engage Those Who Matter To You by John Hall

A game-changing framework for staying top of mind with your audience―from the No. 1 company dominating content marketing

What do many successful businesses and leaders have in common? They're the first names that come to mind when people think about their particular industries. How do you achieve this level of trust that influences people to think of you in the right way at the right time? By developing habits and strategies that focus on engaging your audience, creating meaningful relationships, and delivering value consistently, day in and day out.

It's the winning approach John Hall used...

2017 / 4 / 5
$26.00

£20.60
€23.63
Ca$35.70
Au$35.65
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Superfandom: How Our Obsessions are Changing What We Buy and Who We Are

Zoe Fraade-Blanar & Aaron M. Glazer

Superfandom: How Our Obsessions are Changing What We Buy and Who We Are by Zoe Fraade-Blanar & Aaron M. Glazer

An in-depth look at the influence of fans

2017 / 4 / 2
$26.23

£20.78
€23.84
Ca$36.01
Au$35.96
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DRM-EPUB

How To Get More Customers: Better Business Builder Series Book 2

Ira Robinson

How To Get More Customers: Better Business Builder Series Book 2 by Ira Robinson

Do you have a business ? Do you want more customers to come to your business ? Do you know how to get that done ? Many businesses do not have a clue how to effectively push customers to make the move to contact them, let alone make that customers buy from them, again and again. Within the pages of this essential guide, you will find all of this and more !

- what you can do to literally force customers to choose you over any other

- the single most important factor in your business, and why you are failing at doing it.

- the 5 key areas of your business you can improve to effectively double your...

2017 / 3 / 8
$4.99

£3.95
€4.54
Ca$6.85
Au$6.84
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Creating Service Superstars: A manager's guide to building your team's confidence, initiative and commitment to creating a memor

Caroline Cooper

Creating Service Superstars: A manager's guide to building your team's confidence, initiative and commitment to creating a memor by Caroline Cooper

We know it makes us feel good when we get outstanding customer service. It invariably tempts us to spend more; it encourages us to come back a second or third time and it makes us more confident to refer that business to our family, friends or colleagues.
But even when the team have had all the right training, and they

2017 / 3 / 8
$6.99

£5.54
€6.35
Ca$9.60
Au$9.58
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Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results

Kay Kendall & Glenn Bodinson

Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results by Kay Kendall & Glenn Bodinson

The definitive guide to implementing Baldrige Criteria in any organization-from the team that has worked with 18 Malcolm Baldrige Award winners

For organizations in both the public and private sectors, the coveted Malcolm Baldrige National Quality Award is the gold standard to which all leaders aspire. With this action-ready guide from the renowned experts at BaldrigeCoach, you too can master the principles of Baldrige Criteria, harness the power of performance excellence, and achieve award-worthy results. Learn how to:

* Drive employee engagement to exciting new levels
* Create an organizational...

2017 / 3 / 4
$50.00

£39.61
€45.44
Ca$68.65
Au$68.55
more than one
type to choose
from

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Strategic Uses of Social Media for Improved Customer Retention

Wafaa Al-Rabayah

Strategic Uses of Social Media for Improved Customer Retention by Wafaa Al-RabayahSocial networking venues have increased significantly in popularity in recent years. When utilized properly, these networks can offer many advantages within business contexts. Strategic Uses of Social Media for Improved Customer Retention is a pivotal reference source for the latest scholarly research on the implementation of online social networks in modern businesses and examines how such networks allow for a better understanding of clients and customers. Highlighting theoretical concepts, empirical case studies, and critical analyses, this book is ideally designed for researchers, practitioners,...
2016 / 11 / 18
$180.00

£142.60
€163.59
Ca$247.13
Au$246.78
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Common Sense Customer Service: Improve Your Job Skills & Provide a Great Customer Experience

Victoria Wells

Common Sense Customer Service: Improve Your Job Skills & Provide a Great Customer Experience by Victoria WellsA must-have to add to your customer service training program. Great for large or small companies. Non-threatening, chatty style - easy to read, easy to absorb. Victoria Wells talks from a wealth of customer service experiences in a non-threatening, chatty, common sense style that most people will find an easy read. Every manager should not only give a copy of this book to each of their customer service reps, the should have a copy for themselves, too. The Extra Chapter that is targeted specifically at managers includes some valuable insights.
2016 / 11 / 16
$3.99

£3.16
€3.63
Ca$5.48
Au$5.47
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The Speckled Egg Principle: Discovering, Nurturing, and Leveraging the Uniquely Gifted Leader

Carol J. Cline

The Speckled Egg Principle: Discovering, Nurturing, and Leveraging the Uniquely Gifted Leader by Carol J. Cline

Prepare to Soar!

Most organizations need 110% effort from their employees as they try to do more with less. So why rely on only a portion of their employee's talents? Speckled eggs are the talents, gifts, and skills hidden under the wings of an organization that will help the organization soar.

Each person has unique abilities (speckled eggs) that when discovered, nurtured, and leveraged move the organization forward while simultaneously improving employee engagement. The leader

2016 / 11 / 12
$9.99

£7.91
€9.08
Ca$13.72
Au$13.70
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The Ten Principles Behind Great Customer Experiences

Matt Watkinson

The Ten Principles Behind Great Customer Experiences by Matt Watkinson

Create a great customer experience whoever you are.

Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever.

This book covers ten principles you can use to make real world improvements to your customers

2016 / 11 / 11
$30.99

£24.55
€28.16
Ca$42.55
Au$42.49
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Living Service: How to deliver the service of the future today

Marc Silvester & Mohi Ahmed

Living Service: How to deliver the service of the future today by Marc Silvester & Mohi AhmedQuality service is crucial in today
2016 / 11 / 11
$38.50

£30.50
€34.99
Ca$52.86
Au$52.78
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How to Double Your Sales: The ultimate masterclass in how to sell anything to anyone

Bruce King

How to Double Your Sales: The ultimate masterclass in how to sell anything to anyone by Bruce King

How to Double Your Sales offers a set of proven techniques to give both experienced salespeople and those new to selling everything they will ever need to achieve an extraordinary increase in sales

2016 / 11 / 11
$22.99

£18.21
€20.89
Ca$31.56
Au$31.52
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Why Should Anyone Buy from You? Earn customer trust to drive business success

Justin Basini

Why Should Anyone Buy from You? Earn customer trust to drive business success by Justin Basini

HOW TO WIN TRUST AND INFLUENCE CUSTOMERS

This revealing book shows how the only reliable route to sustainable business growth and profit is to build trust in your company.

Justin Basini presents an array of surprising insights based on his in-depth research and on exclusive interviews with business leaders. He takes a practical approach that will help you assess the level of trust in your business

2016 / 11 / 11
$30.99

£24.55
€28.16
Ca$42.55
Au$42.49
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How to sell with NLP: The Powerful Way to Guarantee Your Sales Success

Pat Hutchinson

How to sell with NLP: The Powerful Way to Guarantee Your Sales Success by Pat Hutchinson

Learn the powerful techniques of NLP to enhance your influence and gain the competitive edge in any sales pitch.

This practical guide to using NLP in sales includes real life examples to illustrate techniques that have amazed sales people with many years experience. It also

contains easy to follow exercises and tips to practice in real situations.

This book will enable you to use powerful NLP techniques to; increase sales, develop trust & rapport, handle any challenge and close a sale elegantly and effectively.

Focusing on the sales person as facilitator, this book will also:-

- Reveal the 6 areas...

2016 / 11 / 11
$19.99

£15.84
€18.17
Ca$27.44
Au$27.41
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Double Your Business: How to break through the barriers to higher growth, turnover and profit

Lee Duncan

Double Your Business: How to break through the barriers to higher growth, turnover and profit by Lee Duncan

Learn how to pinpoint exactly what is holding your business back so you can double your turnover and profit within 2 years or less.

This book enables small business owners to release rapid, dynamic growth. Including action plans which help you to overcome the barriers that may be holding your business back, and littered with case studies throughout, this book acts as a blue print for success, teaching you the key principles of a successful high-performing business.

2016 / 11 / 11
$22.99

£18.21
€20.89
Ca$31.56
Au$31.52
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Recommended: How to sell through networking and referrals

Andy Lopata

Recommended: How to sell through networking and referrals by Andy Lopata

Referrals and recommendations are the most effective drivers of new business. This book will show you how to make your business thrive by generating referrals and sales from your own networks cheaply, effectively and quickly.

Written by Andy Lopata, who was christened ‘Mr Network

2016 / 11 / 11
$22.99

£18.21
€20.89
Ca$31.56
Au$31.52
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Smarter Selling: How to grow sales by building trusted relationships

David Lambert & Keith Dugdale

Smarter Selling: How to grow sales by building trusted relationships by David Lambert & Keith DugdaleThis book shows readers the smarter way to sell -by building trusted consultative relationships with their customers. Whatever you are selling, this book will help you do it better, and feel better about doing it. By switching your focus from the hard sell to building more trust and adding more value, you will end up not just with more satisfied customers, but with more sales as well.
2016 / 11 / 11
$22.99

£18.21
€20.89
Ca$31.56
Au$31.52
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The Secrets of Success in Selling: 12 ways to achieve exceptional results

Nicola Cook

The Secrets of Success in Selling: 12 ways to achieve exceptional results by Nicola Cook

Do you want to be an ordinary or extraordinary sales professional? These are real secrets. Pearls of wisdom learnt through years of successful selling.

The Secrets of Success in Selling holds the key that will unlock your sales success, allowing you to:
• Improve your results
• Communicate more effectively
• Build stronger customer
relationships
• Create long-term rewards for you,
your business, your team and your
clients.

Divided into 3 Parts, it provides a simple step-by-step approach to improving your selling ability by focusing on yourself, your sales skills and your sales strategy. This...

2016 / 11 / 10
$19.99

£15.84
€18.17
Ca$27.44
Au$27.41
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Sales: Fast Track to Success: Fast track to Success ePub eBook

John Mactear

Sales: Fast Track to Success: Fast track to Success ePub eBook by John Mactear

GET THE RESULTS YOU WANT IN SALES. FAST.

Today

2016 / 11 / 10
$22.99

£18.21
€20.89
Ca$31.56
Au$31.52
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Connections Count: Master the Human Side of Business

Barb Lundy

Connections Count: Master the Human Side of Business by Barb Lundy

Connections Count, Master the Human Side of Business

By

Barb Lundy

Pick up Forbes, Bloomberg or Entrepreneur magazine, and you

2016 / 10 / 25
$7.99

£6.33
€7.26
Ca$10.97
Au$10.95
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Profiles in Excellence: Utility Chief Customer Officer

Penni McLean-Conner

Profiles in Excellence: Utility Chief Customer Officer by Penni McLean-Conner

Penni McLean-Conner, in her book Profiles, shares the stories of eight all-star chief customer officers who have demonstrated success in creating a customer-focused culture, developing a team dedicated to customers and providing valued customer facing products and services. These CCOs are focused on their customers and their employees. They actively develop their team and love celebrating success. This must-read for aspiring customer service leaders also tells the stories of the CCOs

2016 / 10 / 2
$55.00

£43.57
€49.99
Ca$75.51
Au$75.40
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05/27/2017
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