Research and experience demonstrate two areas with which many new managers are completely unfamiliar: delegating tasks and work, and making decisions. Some struggle with this for years.
Fred Reichheld's 2006 ebook The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the conventional wisdom of customer satisfaction programs. It coined the terms 'bad
A decade on from its birth, emotional intelligence is attracting more attention than ever before. Why? Because of its proven connection to performance. Tomorrow's leaders will have to be facilitators who work collaboratively to help others develop their
"The customer relationships that a company is able to cultivate represent the most important asset that will never appear on its balance sheet." —From Chapter 1 of Build Your Customer Strategy
Build Your Customer Strategy: A Guide to Creating Profitable
A revolutionary way to describe business, xBML (extended Business Modelling Language) is an intuitive graphical language that unlocks the DNA of a corporation using a system of diagrams based on five Ws (Who; What; Which; Where; When). xBML gives companies
Want to gain a trading edge with candlestick charts? Find them a little confusing? No worries! Candlestick Charting For Dummies sheds light on this time-tested method for finding the perfect moment to buy or sell. It demystifies technical and chart analysis
Think about strategy and sharpen judgment in an unpredictable environment
Carl von Clausewitz is widely acknowledged as one of the most important of the major strategic theorists; he's been read by Eisenhower, Kissinger, Patton, Chairman Mao, and numerous
This book provides an overview of the main methods and results in the formal study of the human decision-making process, as defined in a relatively wide sense. A key aim of the approach contained here is to try to break down barriers between various disciplines
Decision Making and Problem Solving explains how practical thinking lies behind effective decision making, problem solving, and creative thinking. Using this book's checklists, exercises, and case studies, readers will master key concepts and skills, including
"There are authors of advanced forecasting books who take an academic approach to explaining forecast modeling that focuses on the construction of arcane algorithms and mathematical
What people are saying about Discount Business Strategy:
"Michael Andersen and Flemming Poulfelt provide a provocative discussion of the rapidly growing role of discounters across numerous industries: how they operate; how they create uniqueness; and
As effective organizational decision making is a major factor in a company's success, a coherent, comprehensive account of current available research on the core concepts of the decision support agenda, is in high demand by academicians and professionals
Governing the Think Factory provides readers with an in-depth look at organizational compliance requirements within three major areas: corporate governance, operational compliance, and global migration/workforce
"Fred Lipman and Steve Hall have written a book that should be the 'bible' of every compensation committee chair and be read by every committee member. Their well-balanced listing of what 'best practices'
Award-winning strategies to drive meaningful results in any organization
Executives today are expected to demonstrate results faster than ever before. In Five Key Principles of Corporate Performance Management, Bob Paladino shares his decades of experience
From Boomers to Bloggers offers critical information that will help both individuals and organizations achieve success across generations. Taking time to find common ground can only enhance relationships and company productivity. That common ground can
The recent crisis in the financial markets has exposed serious flaws in management methods. The failure to anticipate and deal with the consequences of the unfolding collapse has starkly illustrated what many leaders and managers in business have known
