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Total Quality Management

Total quality management, or TQM, is a process of managing and improving the quality of products and services through the involvement of everyone involved, including suppliers and customers (primarily through feedback).

Bisac: BUS065000

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New in Total Quality ManagementHot ListHot AuthorsBestsellersMost WishedTop Reviews
 
    Total Alignment: Tools and Tactics for Streamlining Your Organization by Riaz Khadem & Linda Khadem    Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results by Kay Kendall & Glenn Bodinson    Juran's Quality Handbook: The Complete Guide to Performance Excellence, Seventh Edition by Joseph A. Defeo    Summary of High Output Management: by Andrew S. Grove| Includes Analysis by Instaread Summaries    Who Moved My Cheese: An A-Mazing Way to Deal with Change in Your Work and in Your Life by Spencer Johnson | Key Takeaways, Analy by . Instaread    Facility Integrity Management: Effective Principles and Practices for the Oil, Gas and Petrochemical Industries by Michael Deighton    The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability by Susan Page    Environmental Health and Safety Audits: A Compendium of Thoughts and Trends by Lawrence B. Cahill    Applied Qualitative Research Design: A Total Quality Framework Approach by Margaret R. Roller & Paul J. Lavrakas    Applied Qualitative Research Design: A Total Quality Framework Approach by Margaret R. Roller & Paul J. Lavrakas    Implementing Lean Six Sigma in 30 Days by Ranjan Gopal & Vora Tanmay    Earn What You Deserve: How to Stop Underearning & Start Thriving by Jerrold Mundis    Lean Retail and Wholesale by Paul Myerson    Strategy, Organizational Effectiveness and Performance Management: From Basics to Best Practices by Soeren Dressler    Lean Six Sigma that Works: A Powerful Action Plan for Dramatically Improving Quality, Increasing Speed, and Reducing Waste by Bill CARREIRA & Bill TRUDELL    Six SIGMA - The First 90 Days by Stephen A. Zinkgraf    Successful Business Process Management: What You Need to Know to Get Results by Paula K. Berman    Supply Chain Management Demystified by John M. McKeller    The Daily Practices of Leading Others by Martha Kathryn Key    The Six Sigma Way: How to Maximize the Impact of Your Change and Improvement Efforts, Second edition by Peter Pande & Robert Neuman & Roland Cavanaugh    Six Sigma Demystified by Paul A. Keller    Maintenance Strategy by Anthony Kelly    The Toyota Way to Success EBOOK BUNDLE by Jeffrey Liker & David Meier    The Bleedin' Obvious Way to Improve Quality in Your Business by Mike Low    The Power of Management Capital: Reconnecting the Disconnected Corporation by Armand Feigenbaum & Donald Feigenbaum    QMS Conversion: A Process Approach: A Process Approach by David Hoyle    ISO 9000: 2000 Auditing Using the Process Approach: 2000 Auditing Using the Process Approach by David Hoyle    Quaility in Health Care Services by Joseph M. Juran    Human Resources and Quality by Joseph M. Juran    Total Quality Management by Joseph M. Juran    Measurement, Information, and Decision Making by Joseph M. Juran    Quality and Power in the Supply Chain: What Industry does for the Sake of Quality by James Lamprecht    Automotive Quality Systems Handbook by David Hoyle    Quality Management for the Technology Sector by Joseph Berk & Susan Berk    Make It! The Engineering Manufacturing Solution: Engineering the manufacturing solution by John Garside    ISO 9000 and the Construction Industry by Low Pheng    The Essential Deming: Leadership Principles from the Father of Quality by W. Edwards Deming & Joyce (edited by) Orsini    Taiichi Ohnos Workplace Management: Special 100th Birthday Edition by Taiichi Ohno    sponsor Success - The WHATs and HOWs for business improvement projects by Dr. Morgan L. Jones    The Toyota Way: Management Principles and Fieldbook (EBOOK) by Liker    Lean Six Sigma: An Introduction and Toolkit by George    Outcome-Oriented Public Management: A Responsibility-Based Approach to the New Public Management by Kuno Schedler & Isabella Proeller    The End of Project Overruns: Lean and Beyond for Engineering, Procurement and Construction by Robert M. Patty & Michael A. Denton

Products in Total Quality Management

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Total Alignment: Tools and Tactics for Streamlining Your Organization

Riaz Khadem & Linda Khadem

Total Alignment: Tools and Tactics for Streamlining Your Organization by Riaz Khadem & Linda KhademTotal Alignment helps you define the vision and strategies that support your company's mission and ensures that the roles, responsibilities, and goals of each member of your organization are clear and aligned for success. A blueprint for businesses of all types and sizes, this guide will help you align your day-to-day operations, business strategies, and build a strong management to help you achieve breakthrough results, sustained growth, and a high-performing workforce.
2017 / 4 / 7
$21.95

£17.39
€19.95
Ca$30.14
Au$30.09
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Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results

Kay Kendall & Glenn Bodinson

Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results by Kay Kendall & Glenn Bodinson

The definitive guide to implementing Baldrige Criteria in any organization-from the team that has worked with 18 Malcolm Baldrige Award winners

For organizations in both the public and private sectors, the coveted Malcolm Baldrige National Quality Award is the gold standard to which all leaders aspire. With this action-ready guide from the renowned experts at BaldrigeCoach, you too can master the principles of Baldrige Criteria, harness the power of performance excellence, and achieve award-worthy results. Learn how to:

* Drive employee engagement to exciting new levels
* Create an organizational...

2017 / 3 / 4
$50.00

£39.61
€45.44
Ca$68.65
Au$68.55
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Juran's Quality Handbook: The Complete Guide to Performance Excellence, Seventh Edition

Joseph A. Defeo

Juran's Quality Handbook: The Complete Guide to Performance Excellence, Seventh Edition by Joseph A. Defeo

The cornerstone text onquality management and performance excellence - thoroughly revised to reflectthe latest challenges and developments

The "body of knowledge" for the science ofquality management and performance excellence for more than half-a-century, Juran's Quality Handbook has been completely updated to meetthe ever-changing needs of today's business and quality professionals. Underthe guidance of a team of top experts, this authoritative resource demonstrateshow to apply the right methods for delivering superior results and achievingexcellence in any organization, industry, or country....

2017 / 3 / 4
$175.00

£138.64
€159.04
Ca$240.26
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Summary of High Output Management: by Andrew S. Grove| Includes Analysis

Instaread Summaries

Summary of High Output Management: by Andrew S. Grove| Includes Analysis by Instaread Summaries

Summary of High Output Management by Andrew S. Grove| Includes Analysis

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First published in 1983, High Output Management by Andrew Grove is a management guide based on Grove??s 15 years of managerial experience and knowledge as a co-founder, president, and chief executive of Intel. As Grove emphasizes in a new introduction to the book, globalization and the information revolution have dramatically changed the workforce, making people ever more replaceable and the market ever more competitive. Companies must adapt to these changes or face their own irrelevance and extinction. The same...

2016 / 5 / 14
$2.99

£2.37
€2.72
Ca$4.11
Au$4.10
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Who Moved My Cheese: An A-Mazing Way to Deal with Change in Your Work and in Your Life by Spencer Johnson | Key Takeaways, Analy

. Instaread

Who Moved My Cheese: An A-Mazing Way to Deal with Change in Your Work and in Your Life by Spencer Johnson | Key Takeaways, Analy by . Instaread

Inside this Instaread of Who Moved My Cheese:

· Overview of the book

· Important People

· Key Takeaways

· Analysis of Key Takeaways

2016 / 4 / 24
$2.99

£2.37
€2.72
Ca$4.11
Au$4.10
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Facility Integrity Management: Effective Principles and Practices for the Oil, Gas and Petrochemical Industries

Michael Deighton

Facility Integrity Management: Effective Principles and Practices for the Oil, Gas and Petrochemical Industries by Michael Deighton

Facility Integrity Management: Effective Principles and Practices for the Oil, Gas and Petrochemical Industries presents the information needed to completely understand common failures in the facility integrity management process. By understanding this more comprehensive approach, companies will be able to better identify shortcomings within their respective system that they did not realize existed. To introduce this method, the book provides managers and engineers with a model that ensures major process incidents are avoided, aging facilities are kept in a safe and reliable state and are operating...

2016 / 2 / 28
$110.00

£87.15
€99.97
Ca$151.02
Au$150.81
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The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability

Susan Page

The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability by Susan PageEvery process in every organization can be made more effective, cost-efficient, and adaptable to changing business needs. The good news is you don't need to be a BPM expert to get great results. Written by an experienced process analyst, this how-to guide presents a simple, bottom-line approach to process improvement work.
2015 / 11 / 13
$37.95

£30.07
€34.49
Ca$52.10
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Environmental Health and Safety Audits: A Compendium of Thoughts and Trends

Lawrence B. Cahill

Environmental Health and Safety Audits: A Compendium of Thoughts and Trends by Lawrence B. CahillIn a companion title to the 9th edition of Environmental Health and Safety Audits, Lawrence Cahill draws from his 35 years' of experience in over 25 countries to address many issues related to environmental health and safety audits. This book provides updated text and puts forward thoughts and trends that were not or were only briefly addressed previously.

The text can help the reader:

• Improve the management and execution of an audit program
• Make auditors more effective and versatile
• Understand the special demands of auditing internationally
2015 / 10 / 15
$39.99

£31.68
€36.34
Ca$54.90
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Applied Qualitative Research Design: A Total Quality Framework Approach

Margaret R. Roller & Paul J. Lavrakas

Applied Qualitative Research Design: A Total Quality Framework Approach by Margaret R. Roller & Paul J. LavrakasThis unique text provides a comprehensive framework for creating, managing, and interpreting qualitative research studies that yield valid and useful information. Examples of studies from a wide range of disciplines illustrate the strengths, limitations, and applications of the primary qualitative methods: in-depth interviews, focus group discussions, ethnography, content analysis, and case study and narrative research. Following a consistent format, chapters show students and researchers how to implement each method within a paradigm-neutral and flexible Total Quality Framework (TQF) comprising...
2015 / 2 / 23
$55.00

£43.57
€49.99
Ca$75.51
Au$75.40
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Applied Qualitative Research Design: A Total Quality Framework Approach

Margaret R. Roller & Paul J. Lavrakas

Applied Qualitative Research Design: A Total Quality Framework Approach by Margaret R. Roller & Paul J. LavrakasThis unique text provides a comprehensive framework for creating, managing, and interpreting qualitative research studies that yield valid and useful information. Examples of studies from a wide range of disciplines illustrate the strengths, limitations, and applications of the primary qualitative methods: in-depth interviews, focus group discussions, ethnography, content analysis, and case study and narrative research. Following a consistent format, chapters show students and researchers how to implement each method within a paradigm-neutral and flexible Total Quality Framework (TQF) comprising...
2015 / 1 / 9
$55.00

£43.57
€49.99
Ca$75.51
Au$75.40
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Implementing Lean Six Sigma in 30 Days

Ranjan Gopal & Vora Tanmay

Implementing Lean Six Sigma in 30 Days by Ranjan Gopal & Vora TanmayThis book is for anyone motivated and driven by the desire to create improvements within their team or wider business.
2014 / 11 / 26
$19.99

£15.84
€18.17
Ca$27.44
Au$27.41
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Earn What You Deserve: How to Stop Underearning & Start Thriving

Jerrold Mundis

Earn What You Deserve: How to Stop Underearning & Start Thriving by Jerrold MundisA revolutionary guide to earning power and personal budgeting shows readers how to spend wisely, streamline their finances, and develop a budget that puts their money where they want it to go.

2014 / 10 / 31
$7.99

£6.33
€7.26
Ca$10.97
Au$10.95
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Lean Retail and Wholesale

Paul Myerson

Lean Retail and Wholesale by Paul Myerson

Best practices for implementing Lean techniques in retail and wholesale

"Essential reading for those who want to learn how Lean provides a competitive edge in today's fast-paced, multi-channel, and cost-conscious environment." --Mark Temkin, Director, Demand Planning, Barnes & Noble, Inc.

"Provides an enlightening perspective on the applications of Lean principles to the increasingly challenging worlds of the retail and wholesale sectors." --Professor C. John Langley, Jr., Penn State University

Featuring real-world case studies, this practical, streamlined guide reveals how utilize a comprehensive...

2014 / 8 / 18
$42.00

£33.27
€38.17
Ca$57.66
Au$57.58
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Strategy, Organizational Effectiveness and Performance Management: From Basics to Best Practices

Soeren Dressler

Strategy, Organizational Effectiveness and Performance Management: From Basics to Best Practices by Soeren DresslerDesigning effective organizations is a key challenge for companies in particular in the fast-moving business world of today. The late 1990s and early 2000s have seen multiple Organization Management innovations applied successfully such as Business Process Outsourcing, Shared Services and Offshoring. Advanced techniques such as Balanced Scorecards and integrated Planning Systems have become effective enablers for strategy execution. This book spans a framework from strategy definition and designing strategy-compliant organizations to monitoring effective implementation and Performance Management....
2014 / 5 / 2
$12.00

£9.51
€10.91
Ca$16.48
Au$16.45
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Lean Six Sigma that Works: A Powerful Action Plan for Dramatically Improving Quality, Increasing Speed, and Reducing Waste

Bill CARREIRA & Bill TRUDELL

Lean Six Sigma that Works: A Powerful Action Plan for Dramatically Improving Quality, Increasing Speed, and Reducing Waste by Bill CARREIRA & Bill TRUDELLIf lean manufacturing moves your products through processes faster, and Six Sigma improves their quality, just imagine what combining these two powerful disciplines will do for you! Lean Six Sigma That Works provides the key to transforming your results in any manufacturing environment, giving you detailed, practical processes that let you leave the conference room, and get right to work.
2014 / 4 / 6
$21.95

£17.39
€19.95
Ca$30.14
Au$30.09
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Six SIGMA - The First 90 Days

Stephen A. Zinkgraf

Six SIGMA - The First 90 Days by Stephen A. Zinkgraf

This is the eBook version of the printed book.

Start Six Sigma Fast–And Achieve Powerful Business Benefits Within Months

This book offers leaders a proven turnkey approach to launching a Six Sigma initiative in 90 days and using it to transform your company within a year.

Drawing on their experience with fifty Six Sigma programs at companies ranging from AlliedSignal to Motorola, Stephen A. Zinkgraf and his contributors show how to rapidly align people, strategy, processes, and customers in support of your initiative–and gain powerful momentum for success. You'll walk through preparing for an enterprise-wide...

2014 / 4 / 1
$29.99

£23.76
€27.26
Ca$41.17
Au$41.12
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Successful Business Process Management: What You Need to Know to Get Results

Paula K. Berman

Successful Business Process Management: What You Need to Know to Get Results by Paula K. BermanCompanies--especially more complex organizations--require standard, documented processes and procedures to achieve high levels of quality and productivity. Yet excessive processes can result in strangulation and inefficiency. Successful Business Process Management provides a succinct, accessible overview for anyone who needs to create, improve, implement, or manage business processes. The book's systematic, holistic approach is the key to streamlined activities and smooth workflows.
2014 / 2 / 26
$29.95

£23.73
€27.22
Ca$41.12
Au$41.06
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Supply Chain Management Demystified

John M. McKeller

Supply Chain Management Demystified by John M. McKeller

Your SOURCE for supply chain management fundamentals

Optimize your understanding of the essential supply chain management practices used by the best firms to gain competitive advantage. Written in an easy-to-follow style, Supply Chain Management DeMYSTiFieD is filled with best practices and proven techniques for success.

This practical guide covers supply chain collaboration, planning, strategic sourcing, manufacturing, production, logistics, risk management, and performance metrics. Corporate social responsibility is also addressed. Detailed examples and concise explanations make it easy to understand...

2014 / 2 / 20
$25.00

£19.81
€22.72
Ca$34.32
Au$34.27
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The Daily Practices of Leading Others

Martha Kathryn Key

The Daily Practices of Leading Others by Martha Kathryn KeyHARD TOPICS WITH A SOFT TOUCH The Daily Practices of Leading Others is a beautiful, flowing work, written to all those who seek to improve their leadership. Daily Practices connects you to great thought leaders, and touches on rare topics, such as Convening People, Shaping Culture, Working Through Conflict, Gathering Customer Knowledge, and Seeing Systems. Full of innovative tactics, tools, practical how-to's, and guiding principles, this valuable guide offers something for everyone--for every one is a leader at something. Each lesson is structured to provide theory, introspection, application,...
2014 / 1 / 21
$9.99

£7.91
€9.08
Ca$13.72
Au$13.70
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The Six Sigma Way: How to Maximize the Impact of Your Change and Improvement Efforts, Second edition

Peter Pande & Robert Neuman & Roland Cavanaugh

The Six Sigma Way: How to Maximize the Impact of Your Change and Improvement Efforts, Second edition by Peter Pande & Robert Neuman & Roland Cavanaugh

An implementation blueprint for SIX SIGMA!

"The Six Sigma Way demystifies Six Sigma with a real-world 'how-to 'guide. A good investment for any business planning to launch Six Sigma."

--John Biedry, VP Quality & Compliance, Sears Home Services.

Cost reduction...productivity improvement...customer retention...these are the promises of the Six Sigma quality management system. The Six Sigma Way reveals how GE, Motorola, and numerous other companies are successfully using Six Sigma to fine-tune products and processes, improve performance, and increase profits. Now you can read the roadmap for implementing...

2014 / 1 / 13
$50.00

£39.61
€45.44
Ca$68.65
Au$68.55
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05/27/2017
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